top-rated managed IT carrier enterprise that gives you IT services and products to small organizations inside the ny metro and Georgia area, is seeking to add a triage technician in our Atlanta office. we are seeking out the first-class and brightest; a hardworking and committed man or woman to sign up for our growing crew. This role will offer boom possibilities to different senior technical consumer–going through roles of our firm.
We call for people who:
· Care approximately our clients
· Are captivated with what they do
· Are crew gamers, and willing to help different crew individuals
· agree with in doing matters proper the primary time
· Are devoted to continual improvement
· encompass positivity
normal duties
provide and maintain advanced consumer enjoy via effective ongoing communique, with clients, providers, and our technical aid staff
respond to incoming telephone calls and e mail help–table requests the use of our ticketing gadget
Triage incoming help table requests via defining proper price ticket details including contact and place statistics, sort of request, trouble severity, impact, and urgency, and so forth.
pick out and study suitable software and hardware getting used and supported by way of our clients
Liaise with our remote assist table assist group to dispatch on-website online field engineers to patron sites for issue resolution, and other IT subject assignments.
speak with providers on open tickets on behalf of our customers and engineers
preserve CRM and ticketing system
studies questions, problems, and issues as directed by using control
provide thorough observe-up on tickets to ensure satisfactory final touch
qualifications
superior communication abilties
exact interpersonal capabilities, with a focus on rapport-constructing, listening, and wondering skills
particularly self-prompted and directed
capacity to correctly prioritize and execute obligations
exact understanding of the corporation‘s goals and goals
experience operating in a group–oriented, collaborative environment
potential to soak up and retain information quickly
capability to provide thoughts in user–pleasant language
demonstrated analytical and hassle–solving talents
customer service orientation (previous customer service enjoy a plus)
education necessities:
Bachelor’s degree preferred — college students welcome
A +, network +, or ITIL certifications a plus
📅 Jun 8 Posts (199)
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