Gierd companions with manufacturers and organization clients to help them scale fast with self belief in these days’s complicated ecommerce landscape. setting up and promoting on leading marketplaces like Amazon, Walmart, and eBay can be challenging, that is why Gierd promises a comprehensive suite of direct trade tools designed for growth. Our platform presents essential insights, automation, and controls-empowering brands to orchestrate income channels, optimize pricing, manipulate listings and advertising, and streamline monetary operations. With advanced AI-pushed analytics and sturdy automation, Gierd enables customers to make smarter selections, maximize profitability, and keep full manipulate as they enlarge across more than one channels. we are committed to helping manufacturers navigate marketplace complexity, reduce operational friction, and achieve sustained achievement at scale.
role overview
At Gierd, we associate with leading dealers to shield their commercial enterprise, strengthen marketplace overall performance, and deliver outstanding consumer reviews. Our Account fitness crew safeguards dealer bills by dealing with disputes, improving price range, and resolving claims with marketplaces like Amazon, eBay, best purchase, and others.
we are seeking out a extraordinarily–influenced, detail–orientated, proactive candidate to assist our dealers through handling claims, reading case outcomes, and making sure recovery opportunities are maximized.
Key duties
screen dealer account health through tracking violations, disputes, claims, and overall performance metrics across marketplaces.
control and remedy cases to shield dealer price range and status, ensuring correct, nicely-documented submissions.
Audit closed claims and coverage violations to recover sales, perceive errors, and keep compliance.
locate fraudulent or invalid claims, amplify dangers, and flag patterns that can impact account health.
offer reporting and insights on recuperation outcomes, tendencies, and possibilities for progressed win quotes.
associate with inner groups and market representatives to make certain disputes are completely supported and communicated truly.
behavior fashion and root cause analysis to become aware of recurring troubles, endorse solutions, and beef up strategies.
screen account performance KPIs throughout disputes and recoveries, imparting insights that power continuous enhancements.
Take possession of attaining character performance goals and KPIs, making sure accountability for case results, recovery costs, and compliance requirements.
qualifications
minimum 2–3 years of experience in a customer support function within a back–stop surroundings, working with tickets, CRM systems and case control tools
2 years of enjoy in e-commerce guide, account fitness, risk operations or a associated market aid role
skillability with Microsoft workplace or Google Workspace, such as Excel or Sheets
ability to speedy research and work with new structures and software
strong interest to element and capacity to identify mistakes or technique gaps
excellent written, verbal, and interpersonal communication competencies, with the capacity to speak with marketplaces efficiently and construct clear, proof–driven cases
Analytical attitude with the capacity to audit, music consequences and spot traits
potential to manage a couple of cases right now, meet cut-off dates and follow based strategies
interest in learning market policies and applying them to shield dealers’ debts
capability to paintings independently and collaboratively in a fast-paced surroundings
Required qualifications
at the least 2 years of customer support experience in online marketplaces or eCommerce structures
