a new career POWERED by way of YOU
Are you looking for a “make money working from home” career change with a forward–questioning international corporation that nurtures a real human beings-first, inclusive tradition and a real feel of belonging? could you like to join a organization that earns “international’s first-rate places of work,” “Happiest employees,” and “first-class organizations for profession increase” awards each year? Then a remote Technical support / customer support representative function at Concentrix is simply the right vicinity for you!
As a far flung customer support / Tech help Rep – Tech products (night time Shift), you’ll be part of an organically various group from 70+ international locations in which ALL members contribute and assist every different’s fulfillment and well-being, proudly united as “sport-changers.” collectively, we help the arena’s first-class–recognized brands enhance their businesses via exceptional consumer reports and tech-powered innovation. And due to persevered growth, we’re seeking out more gifted sport-changers to enroll in our reason, people as obsessed on providing first-rate customer service reviews as we’re.
profession boom and private development
that is a first rate “earn a living from home” opportunity to be able to can help you reimagine an all-new profession journey and expand “buddies for existence” on the equal time. We’ll come up with all of the schooling, technology, and continuing aid you’ll want to be successful. Plus, at Concentrix, there’s real career (and personal) boom potential. In reality, about 80% of our managers and leaders were promoted from within! That’s why we offer quite a number unfastened mastering and management development applications designed to set you in your manner to the type of career you’ve usually anticipated.
WHAT you will DO on this function
As a customer service / Tech assist Rep – Tech products (night Shift) running from home, you’ll:
offer inbound customer service the use of a call flow guide
solve technical problems associated with hardware, software, and customer products
song, record, and retrieve facts in databases
Be an tremendous problem-solver
maintain large understanding of patron merchandise and/or services, such as: smartphones, pills, computer systems, and wearables; Familiarity with iOS and/or MacOS, or similar era is favored
provide extra merchandise and/or offerings
deliver professional patron reviews…with a grin.
YOUR qualifications
Your competencies, integrity, knowledge, and real compassion will supply fee and achievement with every consumer interaction. other qualifications for our customer support / Tech help Rep – Tech products (night Shift) (far flung) role consist of:
robust consciousness on constructing client relationships
1+ 12 months of customer support revel in
The ability to work an nighttime or in a single day agenda
Technical help enjoy preferred
A excessive school degree or GED
A quiet, distraction-loose surroundings to paintings from in your property
talent in rapid-paced multi-tasking
Eagerness to study new technology
strong problem–solving capabilities with the capacity to ask probing inquiries to come to a decision
strong computer navigation abilities and computer expertise
A desktop or computer to finish computer and net trying out; a work pc can be furnished relying on the location supplied, but is not assured (can be mentioned further with a recruiter)
high pace net (no wi-fi/hotspots or satellite tv for pc) and a phone
ought to are living in the usa and feature a legitimate U.S. address for residence
