agency: ForgeFit
vicinity: remote (U.S. based)
Employment type: complete-Time
about ForgeFit
At ForgeFit, we supply top rate health equipment to gyms, studios, and training facilities nationwide. Our project is to help our companions perform at their top with reliable equipment and fantastic service. We stand behind every product with our a hundred% performance guarantee and pleasure ourselves on being a relied on accomplice to fitness experts across the us of a.
approximately the position
As a customer service professional, you’ll be the voice of ForgeFit, ensuring our customers have a clean and fine enjoy from order to installation and beyond. whether answering questions, resolving troubles, or coordinating with internal teams, your cognizance will be on making each interaction green, useful, and friendly.
What You’ll Do
respond to patron inquiries via cellphone, e mail, and chat with professionalism and care
help clients with orders, delivery questions, product info, and troubleshooting
music and clear up problems speedy by collaborating with fulfillment, income, and provider groups
hold accurate statistics of consumer interactions using CRM
Proactively follow up on purchaser desires and make certain pleasure
maintain updated expertise of ForgeFit’s product strains and service guidelines
What We’re looking for
1+ years of enjoy in a customer support, aid, or consumer–facing position
strong communique and hassle–fixing abilties
capability to stay prepared and manipulate more than one priorities
secure using CRM or aid gear
A nice attitude and actual choice to assist others
interest in fitness or familiarity with gym equipment is a plus
What We offer
aggressive hourly pay primarily based on experience
complete blessings which include health, dental, imaginative and prescient, 401k, and paid time without work
100% faraway paintings with a collaborative and supportive crew
Ongoing training and opportunities for career increase
The danger to guide a emblem that makes a real effect in the fitness global
ready to help gyms get more potent with ForgeFit? follow now and allow’s construct some thing effective collectively.
