this is a hybrid function. work from home repute is only granted if criteria is met, and upon of entirety of 2 weeks (minimal) of in-workplace onboarding/training.**
who is Centah?
obtained through Financeit in 2017, Centah is a lead and workflow management enterprise that lets in some of North america‘s biggest domestic improvement groups to distribute and control leads, powering over $three billion in annual sales. one of the driving forces in the back of Centah’s industry–main platform is a full–carrier contact center in castle Lauderdale, Florida, that makes a speciality of inbound and outbound aid for the house development enterprise. Centah’s name & contact facilities emerge as the primary factor of contact for the patron, ensuring expectancies are met and managed at some point of the lifespan of the project.
about the position:
we’re searching out an enthusiastic and self-stimulated customer service consultant to enroll in our crew. As a customer service representative, you need to be capable of work in a fast paced surroundings, be bendy with an inherent ability for studying, information, and conveying data. you may also be answerable for treating every customer with the maximum courtesy whilst maintaining a positive outlook on each name. extraordinary communique talents are essential for this role, in conjunction with enjoying assisting clients in a friendly and respectful manner.
obligations:
solution incoming calls and respond to patron‘s requests
potential to paintings in a quick paced surroundings
e book appointments for individuals with a high degree of records accuracy
keep super written and verbal communique competencies on a regular foundation
become aware of and strengthen issues to supervisors
liable for adapting to speedy changing pointers with customers
Informs clients by explaining procedures; answering questions; supplying records
continues and improves pleasant outcomes by means of adhering to standards and tips
requirements
general requirements:
high faculty graduate or G.E.D
minimum of 12 months experience in an inbound/outbound name center or retail surroundings is desired
superb oral and written conversation capabilities
potential to multitask in talking at the smartphone, using the laptop and keyboard simultaneously
capability to type as a minimum 25 words in step with minute is preferred
experience in providing extraordinary customer service and maintaining established best requirements
need to be capable of bypass a history take a look at
overall performance necessities (**must read**):
average speak Time: much less than four minutes consistent with name at the same time as resolving purchaser troubles
name Conversion Ratio: Require a 60%+ lead to name ratio
Disposition Calls Processed: call for proof of handling 80+ calls in step with shift with correct disposition coding and in a timely way
Attendance: Require a ninety eight%+ attendance record over 6+ months, with little to no unexcused absences
QA rating: should constantly obtain 90%+ excellent assurance scores on name evaluations month-to-month
common keep Time: need to have maintained common hold times of much less than 60 seconds according to call, this is a excessive call quantity environment
Calls handled in keeping with Hour: demand experience processing 10+ calls consistent with hour with accurate tendencies, be aware and escalations
Breaks/ Lunches: adherence to scheduled breaks and lunches: 15 mins breaks, one 30 minute lunch
errors–loose Documentation: have to display 99%+ accuracy in call processing and CRM updates. All notes will be reviewed
blessings
opportunity to keep working from domestic in our put up-pandemic place of job
Retention bonus at each the 6 month and 1 year mark
Eligible for scientific, Dental, and vision after 60 days of continuous employment
$15,000 existence insurance (organisation Paid)
401K plan eligibility after 1 year of carrier w/business enterprise suit of up to 4%
Paid day off – Earn 10 days in line with year after 90-day probationary duration
month-to-month Incentive Bonus Plan (up to $three hundred)
Weekly/monthly gift card drawings/contests for meeting goals
profession getting to know and improvement programs
casual get dressed code
