full-Time & part-Time
Hourly + Bonus
faraway consultant work-From-domestic, Paid training, Paid day without work, scientific, Dental, vision, life coverage, Retirement, bendy Schedules, business enterprise computer, each day Contests, Prizes, casual dress Code, normal increases
No Resume Required, access–degree
MCI is one of the quickest–growing tech-enabled enterprise offerings businesses in the united states of america, with a sturdy name middle footprint and operations that increase across multiple nations. We deliver client experience (CX), business process Outsourcing (BPO), and anything-as-a-provider (XaaS) cloud technology answers across a huge range of industries, along with healthcare, retail, authorities, schooling, telecom, era e-trade, and financial offerings. Our touch centers are powered with the aid of each on-website and remote dealers, leveraging superior technology to enhance patron trips, drive scalability and reduce fees.
At MCI we are committed to fostering an environment where professionals can build significant careers, access non-stop studying and improvement opportunities and make contributions to the achievement of a globally increasing, enterprise–main enterprise.
This position supports customer support, technical guide, and patron sales interactions. This position calls for you to have interaction with loads of customers each week across the u . s . a . to resolve aid issues, promote new services and products, and ensure great in class customer experience. in addition to being the fine within the enterprise in relation to consumer interactions, you may want to be confident, completely engaged, a group player, and devoted to bringing a high-quality and enthusiastic outlook to paintings each day.
To be taken into consideration for this function, you should complete a full utility on our business enterprise careers web page, inclusive of all screening questions and a quick pre-employment check.
Key responsibilities
concentrate to clients, understand their desires, and remedy customer problems
make use of structures and technology to finish account management responsibilities
understand income possibility and apply income abilities to improve
provide an explanation for and role the goods and tactics with customers
correctly strengthen patron dissatisfaction with managerial crew
ensure first call decision through problems fixing and effective call coping with
marvel if you ARE a great in shape FOR THIS role?
MCI gives all new personnel with world–elegance schooling, so all advantageous, driven, and confident applicants are endorsed to apply. best applicants for this position are particularly stimulated, lively, and dedicated.
qualifications
ought to be 18 years of age or older
excessive college diploma or equal
high-quality organizational, written, and oral verbal exchange talents
The capability to kind hastily and accurately (20+ phrases a minute)
basic expertise of Microsoft workplace Suite (Excel, PowerPoint, word, Outlook)
primary knowledge of windows running device
extraordinarily dependable with the potential to hold ordinary attendance and punctuality
The capacity to evaluate, troubleshoot, and comply with-up on client troubles
a flair for war decision, problem solving and negotiation
ought to be customer service orientated (empathetic, responsive, affected person, and conscientious)
capability to multi-undertaking, stay centered and self-control
sturdy team orientation and patron cognizance
The ability to thrive in a fast-paced environment where exchange and ambiguity widespread
notable interpersonal abilities and the ability to construct relationships along with your group and clients
