enterprise: ForgeFit
place: far off (U.S. based)
Employment kind: complete-Time
approximately ForgeFit
At ForgeFit, we supply top rate health gadget to gyms, studios, and training facilities nationwide. Our task is to help our partners carry out at their top with reliable equipment and fantastic provider. We stand in the back of every product with our one hundred% performance guarantee and satisfaction ourselves on being a depended on associate to health specialists across the united states.
about the role
As a customer support expert, you’ll be the voice of ForgeFit, making sure our clients have a clean and fantastic enjoy from order to installation and past. whether answering questions, resolving problems, or coordinating with inner groups, your recognition will be on making every interplay efficient, beneficial, and pleasant.
What You’ll Do
respond to consumer inquiries through smartphone, e mail, and chat with professionalism and care
help clients with orders, shipping questions, product information, and troubleshooting
song and clear up problems quick with the aid of taking part with achievement, sales, and carrier groups
keep correct records of client interactions using CRM
Proactively follow up on patron desires and make certain satisfaction
keep up-to-date expertise of ForgeFit’s product lines and provider guidelines
What We’re looking for
1+ years of experience in a customer support, aid, or client–going through function
robust verbal exchange and trouble–solving capabilities
ability to live prepared and manage more than one priorities
at ease the use of CRM or help tools
A wonderful mindset and real choice to assist others
interest in fitness or familiarity with gym device is a plus
What We provide
aggressive hourly pay based on experience
complete blessings including fitness, dental, vision, 401k, and paid time without work
a hundred% far flung work with a collaborative and supportive group
Ongoing schooling and opportunities for profession increase
The chance to assist a emblem that makes a real effect inside the health international
prepared to assist gyms get more potent with ForgeFit? observe now and let’s construct something powerful collectively.
