A most fulfilling luxury life-style organisation featured in Forbes is in search of a palms-on Operations supervisor to guide customer service and construct the systems that keep the enterprise walking. this is a producer role for a person who loves fixing problems, enhancing techniques, and turning vision into execution. you’ll manipulate CS, replace SOPs, restore breakdowns fast, and create scalable workflows across the agency.
Key obligations:
customer support leadership
– Lead and teach the CS crew daily and make certain high–contact, accurate purchaser support.
– cope with escalations at once and remedy problems speedy.
– Audit service best and accurate gaps straight away.
– update and enforce SOPs so the team operates constantly at a high fashionable.
Operational Execution
– Translate the CEO’s imaginative and prescient into clean plans and own their execution.
– construct new procedures, checklists, and workflows that scale because the business grows.
– perceive breakdowns or inefficiencies and fasten them fast.
– hold dashboards, KPIs, and weekly operational rhythms.
procedure improvement and Automation
– Streamline operations using Monday.com, Zendesk, Guru, and automation gear.
– Create equipment, templates, and automations that cast off guide paintings and decrease errors.
– continuously refine systems to boom speed, readability, and accuracy.
hassle solving and Escalation control
– Act as the first factor of escalation for operational and patron troubles.
– Troubleshoot and solve issues arms-on instead of pushing them to others.
– make certain not anything slows down the team or influences the patron experience.
generation Oversight
– manage daily use of inner structures and coordinate with builders whilst updates are wished.
– ensure tech gear help clarity, efficiency, and reliable service delivery.
Who you are:
– you have got a builder attitude and improve damaged structures as opposed to honestly dealing with them.
– you’re service–pushed and care deeply approximately accuracy, tone, and patron revel in.
– You circulate quick at the same time as maintaining sturdy interest to detail.
– You talk virtually and hold management and the crew aligned.
– you have got excessive possession and in no way look ahead to a person else to restore issues.
requirements:
– three plus years main customer support or operations in a excessive–touch surroundings.
– experience improving SOPs, systems, and workflows.
– comfort using Monday.com, Ticketing systems or other CS equipment, Guru, Google Workspace, and automations.
– confirmed capability to run a CS group and execute initiatives from concept to of completion.
– Availability in EST timezone, 8am to 5pm, with some flexibility on weekends.
Why be part of Us:
this is a excessive–impact role where you’ll build the systems that electricity a luxurious logo. you’ll paintings carefully with the CEO, lead a small CS group, and own the operational foundation that allows the enterprise to scale.
software technique:
As a prestigious luxurious business enterprise, we receive a excessive quantity of packages for every function. To assist us evaluate candidates thoughtfully and correctly, we ask all candidates to complete a short set of written questions and encompass a brief video advent.
applicants who entire each the written questions and the video may be considered for the following stage of interviews. these responses permit us to get a significant feel of your conversation fashion, trouble–fixing technique, and alignment with our values before transferring ahead.’
