faraway, u.s.
full-time
posted 2025-12-15
DMS purpose:
we’re developing a way of life of carrier. We empower others to develop, rise, and give again accelerating high-quality exchange within the global. We lead with the coronary heart to bring out the satisfactory in you which brings out the excellent in us. We do properly so we will do proper.
position review:
The customer service consultant is liable for assisting clients by using presenting statistics approximately services or products, addressing inquiries, and resolving proceedings. The position includes making sure a positive purchaser revel in by way of addressing concerns in a timely and efficient way.
Key obligations:
purchaser help
answer consumer inquiries thru phone, e mail, chat, or social media.
offer product/provider records, pricing info, and troubleshoot troubles.
ensure customers have a fantastic interaction with the organization.
trouble decision:
pick out customer troubles and provide accurate answers, along with step-by way of-step commands or troubleshooting.
expand complicated issues to relevant departments or control.
comply with up with clients to make sure their troubles are completely resolved.
Documentation:
maintain detailed statistics of patron interactions, complaints, and remarks.
replace consumer money owed with relevant records and resolutions.
track purchaser remarks for improvement in merchandise/services.
Product know-how:
live up to date on products or services modifications, new features, and regulations.
offer comments on common client queries to assist enhance product development or customer support tactics.
purchaser Retention:
paintings to preserve clients via presenting solutions and selling relevant services/merchandise.
build rapport with clients to foster agree with and long–term relationships.
crew Collaboration:
paintings with other teams (like income, Technical support, and many others.) to ensure purchaser troubles are resolved efficiently.
participate in education sessions and crew conferences to improve provider standards.
qualifications: excessive school degree or equal required. strong communique skills and capacity to control touchy statistics with discretion. strong organizational abilties with attention to element and capability to multitask. proficiency in Microsoft workplace (Excel, phrase, PowerPoint); revel in with HRIS systems is a plus. interest in HR operations, M&A integration, and trade management. Adaptability and problem–fixing competencies in a quick-paced environment.
What We offer:
fingers-on enjoy in customer service operations throughout a quick-paced and dynamic enterprise environment.
publicity to customer support techniques, hassle–solving techniques, and improving purchaser satisfaction.
Networking possibilities with senior customer service leaders and pass-departmental groups.
talent in Microsoft workplace (Excel, word, PowerPoint); revel in with HRIS systems is a plus.
hobby in HR operations, M&A integration, and change management.
potential profession development opportunities beyond the entry–level function, with room for boom in customer service, sales, or management.
developments/Values:
Integrity adhering to excessive ethical principles and professional requirements.
Trustworthiness Being honest, reliable, and incomes the self belief of others.
Excellence constantly being the pleasant you may be.
responsible being dependable and truthful.
accountability being obligated and willing to accept obligation for ones actions.
Dignity behaving in accord with DMS simple standards.
appreciate treating others as you will have them deal with you.
Our Values:
Gratitude * Integrity * amusing * Teamwork * Excellence * range &
recognize * Innovation * dedication * Humility
job name – full Time/component Time
task area:
this is a remote position
AFFIRMATIVE action assertion:
All certified candidates will get hold of consideration for employment without regard to race, shade, faith, sex, sexual orientation, gender identity, countrywide starting place, or incapacity.
practice activity!
