have you ever ever idea approximately being part of a company that reimagines chemistry each day to construct a higher world?
That’s the cause of Indorama Ventures, and we want you with us in this journey!
we’re seeking out innovative, collaborative professionals who are geared up to include the task of working in a organization that is constantly increasing across the world.
We fee flexibility, partnership, and accept as true with that the effect of our movements is going some distance past the chemical enterprise.
here, range topics.
Our work environment is inclusive, various, and guided through admire, ethics, and equal opportunities for all.
What We’re searching out
The technician affords every day IT onsite aid for offices and production centers in clear Lake, Pasadena and different Indovinya web sites as wanted. they are responsible for handling provider requests and incidents, assisting crucial enterprise structures and infrastructure, and collaborating with providers as needed. All activities are completed in alignment with organizational requirements for nice, safety, compliance, and accurate customer service methods.
Prioritized critical process features, authorities And duties
With minimal supervision and slight decision-making:
The technician serves as the primary factor of contact for IT provider requests, presenting both remote and deskside support to make sure well timed resolution of incidents within mounted carrier stages. They collaborate with diverse resolver companies and other IT departments as essential to address and near troubles, even as diligently capturing and recording super records and moves. additionally, the technician monitors ticket queues, responds directly to new requests, tracks amazing calls and paintings orders, and communicates development and escalations to users to uphold the corporation‘s dedication to consumer attention
The technician serves as the primary focal factor accountable for addressing area–particular IT requirements, which consist of worldwide IT initiatives, dealer visits, nearby and local controls, commercial enterprise improvement, problem escalation, licensing, and asset management. In executing those obligations, the technician liaises with external guide agencies and 1/3–celebration suppliers to ensure effective collaboration and resolution of technical challenges.
keep correct records of all IT assets by using often tracking stock and making sure well timed updates to asset facts within the ServiceNow Configuration control Database (CMDB). This includes verifying asset details, documenting changes, and reconciling discrepancies to support effective asset lifecycle control and compliance with organizational requirements. Collaborate with applicable groups to ensure asset facts integrity and facilitate audits or reporting requirements as wished.
The technician participates in broader Indovinya initiatives as deemed suitable, such as but no longer restricted to acquisitions, disposals, most important organizational restructuring projects, hardware refresh applications, and tasks initiated through the IT branch.
The technician gives education to customers on standard laptop and neighborhood programs, ensuring they’re proficient in important IT equipment. moreover, the technician instructs users on the appropriate techniques for filing carrier requests and incident tickets, selling efficient difficulty resolution and adherence to organizational protocols. This focused schooling helps streamline support processes and complements common user productivity.
extra responsibilities
provide onsite guide for the Dayton website online once weekly
regularly contains out all assigned duties as part of their core obligations.
presents neighborhood language guide on behalf of name middle sellers, functioning as an crucial thing of the carrier desk to facilitate powerful verbal exchange and difficulty decision.
Participates in and completes all agency-mandated training applications.
grants superior generation assist for enterprise–vital structures—along with access manage, Human sources, and monetary structures—that require a better stage of know-how due to their giant operational impact.
Acts as the first point of contact for website online management for all IT-associated inquiries and troubles whilst serving as the only IT representative onsite, making sure spark off and informed assist.
education / experience / skills necessities
education and revel in necessities:
high school degree or GED required.
companion diploma in computer science, statistics generation, Electronics, or related area preferred
Certifications, Licenses, Or Registrations
Certifications inclusive of CompTIA A+ / network+, Microsoft 365 licensed: modern-day computing device Administrator partner, ITIL foundation, or equal hands-on revel in
specific skills And understanding
A certified candidate need to have wide know-how & exposure within the following areas:
Technical talent
Endpoint administration: expert–level troubleshooting for windows 10/eleven endpoints, drivers, profiles, GPOs, and alertness problems; proficiency with imaging and provisioning workflows (SCCM & Autopilot), tool enrollment, compliance rules, and remediation scripts.
Microsoft 365: robust operating know-how of Outlook, teams, OneDrive, SharePoint, workplace packages, and cellular app management, consisting of information protection and collaboration functions.
Networking basics: realistic potential to diagnose connectivity (TCP/IP, DHCP/DNS, VLAN basics), Wi Fi consumer problems, VPN consumer issues, and to coordinate with network engineering on transfer/WAP incidents.
Printing and peripherals: revel in helping company print offerings and MFPs, escalating to managed print vendors when appropriate.
Line-of-commercial enterprise apps: Familiarity with specialised production or engineering programs; capacity to assist SAP GUI deployment/configuration.
structures & equipment
Microsoft Intune (Endpoint supervisor) for device and app lifecycle (coverage, compliance, Win32 packaging, Autopilot).
carrier desk and ticketing: Operates within our provider desk approaches; each request or incident is managed through tickets to make certain accountability and continual improvement.
ServiceNow CMDB awareness: keeps correct asset statistics and updates CI attributes aligned to asset lifecycle, trade, and incident statistics (Tier 2 analysts are anticipated to reconcile data quality with the provider desk).
monitoring tools: Reads/acts on endpoint/network tracking indicators and collaborates with resolver agencies (e.g., good judgment/fitness signals for WAPs, switches).
provider control & system
ITIL-aligned practices: skilled in Incident, Request, trouble, and change workflows; ensures precise price ticket documentation, effect/urgency evaluation, and clean work notes and consumer conversation.
Escalation management: features as a focal escalation factor and coordinates successfully with controlled service companions, and 1/3 party suppliers force timely decision.
expertise control: Creates/updates knowledge articles, runbooks, and cease consumer publications; contributes to non-stop development of help methods.
conversation & Collaboration
client attention: Communicates simply with users regarding repute, subsequent steps, and escalations; manages expectations and presents proactive updates on fantastic calls/paintings orders.
go–group coordination: Works closely with resolver agencies (network, structures, EUC) and site operations; partners with companies and MSPs on dispatches and specialized fixes.
education help: provides concise person schooling on desktop apps and correct procedures for submitting service requests and incident tickets via the carrier desk.
