Connecteam is a fast–growing startup on a undertaking to alternate the cell and occasional tech personnel workforce enjoy. Burlington With over 2.7B remotely people throughout the globe, the demanding situations and talents for advancement are countless. Our business management platform helps heaps of agencies thrive through getting rid of the day by day hustle and complexities of dealing with groups, a good way to have the peace of mind to develop and run their business.

As we’ve got already accelerated to Australia, we are excited to announce the hole of a new vicinity in the big apple. Burlington there is a superb opportunity to work with a a hit agency with a big customer community and massive potential for growth.

if you are passionate about generation, consumer satisfaction, and revel in problem–solving, we encourage you to enroll in our group and make a meaningful effect on the achievement of our clients and the agency.

approximately the activity:

As a customer support consultant you may be a part of a team, devoted to efficiently communicating with our customers. The group is chargeable for ensuring that our clients are using the app in the excellent way feasible, supporting them troubleshoot and clear up everyday issues while improving client pride. at some point of your every day, you’ll communicate with our customers through taking care of incoming tickets and prioritize successfully to ensure clients get the quality provider. operating hours will be 10:00am to 6:00pm, with one shift of 12:00pm to 8:00pm.

Your important duties will consist of:

Being the main factor of touch for our clients through numerous conversation channels to ensure their fulfillment and satisfaction.
turning in speedy provider whilst keeping a high overall performance degree.
instructing the clients at the quality practices in Connecteam in line with their commercial enterprise desires.
presenting live remarks to the patron fulfillment team regarding lacking abilities, feature requests, time spenders, etc.

What we require:

as a minimum 1 yr of enjoy in a customer service position or purchaser facing environment (supplied aid in writing).
super written and verbal communique abilties.
carrier–oriented character with a can-do mindset and sturdy trouble–fixing abilties.
Tech-savvy with a Startup mentality that includes running in a dynamic and speedy paced surroundings.
A crew participant that enjoys getting and offering feedback, sharing thoughts, and constantly improving together.
nice mindset, empathy, and high power!
Independency and time control capabilities.
capability to paintings remotely from Mon-Fri – must.

let‘s work closer to fulfillment as a team!

Our company gives a far off operating version.
We offer comprehensive training & development, including a structured onboarding method with a purpose to convey you on top of things on everything you need to understand. this may give you a solid platform to release your profession from.
we’re committed on your achievement and will provide you with a Mac pc and any important system to make certain you’ve got the equipment you want to excel.

📅 Jun 2 Posts (149)