HelpDesk Associate – 247X7 Jobs, Brooklyn – 247X7 Jobs NH, NJ, NM, NY, NC

task description
• job information
job identify: assist table IT support Technician / Engineer
patron: eastern IT enterprise
operating location: big apple, NY10172
working fashion: This role is 5days onsite
Employment type: full-time, Non-exempt
income: $28-$30 / hour
advantage: 401K, sick depart
operating Hours: 9AM to 5PM (including 30 minutes unpaid lunch ruin)

• Key duties
• offers technical guide for stop customers through smartphone, e-mail, and in-man or woman by means of reading and troubleshooting issues, and acting hardware/software program installation and testing.
• continues user manuals and inner documentation to assist non-stop improvement.
• plays server management aid along with tracking activities.
• video display units community environment; handles laptop and network maintenance, software program installation, and troubleshooting.
• plays user account management and primary server management responsibilities.
• Prioritizes incoming IT requests and escalates to appropriate teams as essential.
• affords periodic IT training to customers and participates in local/international IT-associated initiatives.
• enterprise travel required inside Continental US and South america (1-2 instances per yr).

• The proper candidate will own:
• potential to paintings efficiently below control route and as a strong crew contributor.
• strong communication capabilities with clients and internal IT teams.
• extremely good organizational competencies and commitment to amazing work.
• ability to analyze fast with minimal supervision.
• sturdy multitasking abilities; purchaser–centered and detail–oriented.

• Required qualifications & skills
• Bachelor’s degree in pc technological know-how or associated field, or equal IT experience.
• minimum 1-2 years of enjoy in stop–person aid with home windows LAN/WAN/faraway get admission to.
• strong know-how of windows OS, Office365, Adobe Acrobat, WebEx.
• experience helping and troubleshooting iOS gadgets, conference systems, MS floor, and HP laptops.
• ITIL basis, A+, network+, Microsoft, or different seller certifications desired.
• gifted English communique skills required; jap/Spanish favored however not required.