This specific role is a hybrid, non-exempt function with an hourly pay variety of $20.00-$25.00 (equal to $41,six hundred-$52,000 annually). assist experts are expected to work onsite maximum days at our Tampa headquarters in Odessa, Florida, or from a delegated workplace area in Dallas, TX, with occasional far off paintings flexibility. we are presently prioritizing candidates primarily based in the Tampa or Dallas regions.
Why Funnel?
we’re a U.S. SaaS business enterprise that facilities our services on the renter experience. We broaden first rate software that has revolutionized the #proptech enterprise. And did we mention we have an amazing team that is on #FunnelFire!? Oh, did we forget to inform you we have unlimited PTO, advantages that begin to your first day of employment, P.I.N.ok. middle values that ROCK, and our team puts the a laugh in Funnel!
who’s Funnel Leasing?
have you ever ever rented an condo and needed the method might be higher? At Funnel we do too. We know we need to make the method of renting an apartment as clean as buying socks on Amazon. we’ve got created cloud-based advertising and marketing and leasing software that gives you the remaining apartment experience for each person concerned inside the manner. we are within the manner of remodeling the real property enterprise thru current technology built, offered, and supported by using the most passionate humans you’ll meet.
The customer support accomplice Tier 1’s essential roles and responsibilities encompass, however aren’t confined to the subsequent:
have interaction with customers and end users to provide help via cellphone, electronic mail, and chat and solution user inquiries
file consumer interplay, troubleshooting, and consequences honestly and concisely.
Engages within the software of device analysis of software for first-rate practices per technical documentation and gives solutions primarily based on a prognosis of the hassle.
examine, take a look at, and alter Funnel software and integration based totally on their unique design and implementation of each customer
discover and strengthen trending problems and ability software defects to management and development.
capability to attract conclusions from a fixed of facts, and discriminate between beneficial and less beneficial information to solve problems or make selections
Meet posted metrics for performance, along with but no longer restricted to case volume, CSAT, reaction, and SLA.
make a contribution to knowledge methodology: know-how centered offerings (KCS) through growing articles and/or reviewing existing articles for accuracy
need to be willing to work off hour shifts consisting of however no longer constrained to weekends, evenings, in a single day, and coffee holidays. Shifts can be rotational with other group members
Create a lifestyle of non-stop improvement and gaining knowledge of for character professional development
Foster collaboration within team and throughout the company
plays different obligations as assigned and modified at supervisor‘s discretion
tour up to5%
schooling, paintings enjoy, know-how, And Certifications
Multifamily industry revel in
relevant Bachelor’s diploma or equivalent, associated enjoy
1-3 years of enjoy in SaaS software customer support
robust verbal and written communication abilties
enjoy with price ticket control systems which include Salesforce provider Cloud and Jira
enjoy or in-depth expertise of the real estate / multifamily industry is a plus
enjoy in ITIL, know-how centered guide (KCS), HDI or different assist frameworks is a plus
The ability to get hold of and offer optimistic remarks and paintings to preserve our company values and collaborative lifestyle. Our group is often far flung, so we work tough to live connected & you need to be a strong crew participant
capacity to efficaciously comply with described methods and processes
strong customer support abilities with the power to provide the excellent client enjoy with every interaction.
organized, element–oriented, and self-inspired , with the potential to paintings below strain and reap pre-defined closing dates
The capacity to efficaciously speak via cellphone, chat , and email is needed .
capacity to paintings on a couple of issues concurrently in a speedy-paced environment
capability to work inside a team environment and independently at the same time as maintaining a high degree of performance.
proven capacity to correctly diagnose and resolve purchaser problems, demonstrating a strong troubleshooting skillset in a customer support environment
capacity to manipulate time efficiently
don’t meet every unmarried requirement? studies have proven that ladies and those of color are much less possibly to apply to jobs unless they meet every unmarried qualification. At Funnel, we are dedicated to building a proptech agency that is as numerous as the multifamily enterprise we serve, and which means to no longer only stay our inclusivity, but additionally to help and encourage it among all society. in case you are enthusiastic about this position however your beyond revel in does not align flawlessly with each qualification in the activity description, we encourage you to use anyhow. you could just be the right candidate for this or different roles.
equal Employment possibility
Funnel gives same employment opportunities to all qualified people with out regard to race, creed, colour, citizenship, religion, country wide beginning, age, intercourse, familial or marital popularity, being pregnant, army or veteran fame, sexual orientation, gender identity or expression, genetic statistics, incapacity, or some other legally-protected fame in accordance with applicable local, kingdom, and federal legal guidelines, regulations, and ordinances.
individuals With Disabilities Act
employee have to be capable of perform all essential process capabilities, without or with reasonable lodging.
activity obligations
The above statements mirror the overall responsibilities, responsibilities and abilties requisite to perform the crucial responsibilities and obligations of the job and have to no longer be considered as a detailed description of all of the work necessities of the location. Funnel may additionally alternate the precise task responsibilities with or without prior notice based on the wishes of the organisation.
Funnel Leasing Inc., is not engaging any staffing companies or recruitment firms inside the search or placement of candidates for this function. furthermore, Funnel Leasing Inc., and associated team contributors who receive any unsolicited applicants statistics will not pay any charge or engagement contract as a result of these unsolicited contacts. involved applicants must apply without delay to the location posting for attention.
