MCI is one of the fastest–growing tech-enabled commercial enterprise offerings groups in the america, with a strong name middle footprint and operations that increase throughout multiple international locations. We deliver client experience (CX), enterprise method Outsourcing (BPO), and something-as-a-carrier (XaaS) cloud generation solutions throughout a huge variety of industries, which includes healthcare, retail, government, education, telecom, technology e-trade, and financial offerings. Our touch centers are powered via both on-web site and remote marketers, leveraging superior technologies to enhance customer trips, force scalability and reduce costs.
At MCI we are devoted to fostering an environment wherein professionals can construct significant careers, get entry to continuous studying and improvement possibilities and contribute to the achievement of a globally expanding, industry–leading enterprise.
This function helps customer support, technical aid, and patron income interactions. This function requires you to have interaction with hundreds of clients each week across the u . s . a . to remedy assist issues, sell new products and services, and make sure quality in magnificence client revel in. further to being the first-rate within the business on the subject of consumer interactions, you will want to be confident, absolutely engaged, a group player, and devoted to bringing a fantastic and enthusiastic outlook to paintings every day.
To be taken into consideration for this role, you have to entire a full utility on our business enterprise careers web page, along with all screening questions and a short pre-employment test.
role responsibilities
Key duties
concentrate to clients, understand their needs, and remedy customer problems
utilize structures and generation to finish account control responsibilities
understand income opportunity and practice income abilties to upgrade
explain and position the products and approaches with clients
appropriately enhance customer dissatisfaction with managerial team
ensure first name resolution via issues solving and powerful call coping with
Candidate qualifications
marvel in case you ARE a great match FOR THIS function?
MCI offers all new employees with international–class education, so all fantastic, pushed, and confident applicants are encouraged to use. perfect applicants for this function are extraordinarily inspired, active, and devoted.
qualifications
have to be 18 years of age or older
excessive school degree or equivalent
remarkable organizational, written, and oral communication talents
The potential to type swiftly and appropriately (20+ words a minute)
basic information of Microsoft workplace Suite (Excel, PowerPoint, phrase, Outlook)
fundamental expertise of home windows working gadget
exceedingly dependable with the potential to keep ordinary attendance and punctuality
The capability to evaluate, troubleshoot, and follow-up on purchaser problems
an inherent ability for struggle resolution, trouble solving and negotiation
ought to be customer support oriented (empathetic, responsive, affected person, and conscientious)
capability to multi-assignment, live targeted and self-manipulate
strong team orientation and client awareness
The capability to thrive in a fast-paced environment where alternate and ambiguity normal
fantastic interpersonal capabilities and the ability to build relationships together with your group and customers
