Ro is an immediate-to-patient healthcare organization with a undertaking of assisting sufferers attain their fitness goals with the aid of turning in the easiest, simplest care feasible. Ro is the only corporation to offer national telehealth, labs, and pharmacy services. that is enabled by using Ro’s vertically incorporated platform that helps sufferers achieve their desires through a handy, cease-to-give up healthcare experience spanning from analysis, to shipping of drugs, to ongoing care. since 2017, Ro has helped thousands and thousands of sufferers, which include one in each county inside the united states, and in ninety eight% of number one care deserts.
Ro has been identified as a Fortune first-class workplace in ny and fitness take care of 4 consecutive years (2021-2024). In 2023, Ro became also named excellent place of work for dad and mom for the 1/3 yr in a row. In 2022, Ro become indexed as a CNBC Disruptor 50.
The affected person Advocates are part of the Care delivery group, typically helping our sufferers and our network of providers. They act as the non-clinically certified a part of a patient’s scientific healthcare group along with Registered Nurses, Nurse Practitioners, and Physicians. patient Advocates offer administrative guide to our carriers and empathetic, concierge-style carrier to our sufferers. They maintain member-dealing with contact, liaising among the patient and company for non-clinical troubles, answering any non-scientific questions the patient would possibly have, and supporting sufferers who require extra assistance finishing their treatment requests. The affected person advocate is imperative to the patient’s healthcare team at Ro.
this is a 6-month challenge with the potential to extend or convert to a complete-time role, based on business wishes.
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What you will Do:
work in a rewarding and extraordinarily speedy-paced / high–growth surroundings to provide empathetic, concierge-fashion provider to our patients, answering any non-medical questions the patients would possibly have via messaging and developing ‘magic’ for patients by way of finding methods to go above and past to satisfy their desires
aid providers with non-scientific administrative obligations in the Care middle (our clinical document)
Triage messages for vendors by means of being responsive, reassigning, and resolving messages effectively and well timed
contact pharmacies to help sufferers with non-clinical prescription needs or problems
offer remarks on workflow troubles, provider responsiveness, quality, and clinical protocols
Pilot new efforts that expand retention opportunities or optimize operations
assist inside the control of prior authorizations for weight control sufferers
What you will bring:
medical Assistant experience or licensed Nursing Assistant enjoy favored
Bachelor’s degree preferred
1-2 years of enjoy in an administrative and/or customer–going through function
1 12 months of revel in working with insurance plans and policies (a plus)
experience in a fast-paced, notably iterative medical care position preferred
extremely good time control and organizational abilties
experience with EHR and navigating multiple structures to answer patient questions/issues
Adaptable and flexible in rapidly–changing environments.
relaxed operating in rapid-paced environments (a should)
element–oriented and strong hassle solving competencies
Self-starter, proactive and takes initiative
preceding revel in working in far flung / start-up environment (a plus)
amazing writing capabilities – revel in in creative writing or healthcare communications is a plus!
robust interpersonal conversation talents
a few prescheduled weekend and night availability could be required as part of your paintings agenda
could be required to paintings on a few vacations
we’re currently looking for the following availability:
alternative 1 – 4x10s (4 days/week, 10-hour shifts):
not relevant to candidates dwelling in California
schedule: Sunday–Wednesday OR Wednesday–Saturday
Hours: 1:00 PM–11:00 PM EST
choice 2 – 5x8s (5 days/week, 8-hour shifts):
time table: Monday–Friday
Hours: 3:00 PM–eleven:30 PM EST
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The target hourly rate for this position is $28/hour. while determining compensation, we analyze and carefully consider numerous factors, inclusive of place, task–associated expertise, abilties, and enjoy. those concerns may additionally motive your compensation to differ.
Ro acknowledges the strength of in-man or woman collaboration, while helping the power to work everywhere in the u.s.a.. For our Ro’ers in the tri-kingdom (big apple) place, you’ll be a part of us at HQ on Tuesdays and Thursdays. For the ones out of doors of the tri-kingdom region, you may be able to be part of in-character collaborations during the yr (i.e., throughout team on-web sites).
At Ro, we believe that our numerous views are our largest strengths — and that embracing them will create real exchange in healthcare. As an identical possibility organization, we offer same possibility in all factors of employment, including recruiting, hiring, compensation, training and merchandising, termination, and another terms and conditions of employment without regard to race, ethnicity, shade, faith, sex, sexual orientation, gender identification, gender expression, familial popularity, age, disability and/or every other legally blanketed type included by using federal, state, or nearby law.
See our California privacy coverage right here.
