This position requires the potential to paintings lawfully in the U.S. with out employment-based totally immigration sponsorship, now or inside the destiny.
have you been instructed you’re a “humans character”? Do you enjoy solving issues with interest and care? Are you prepared to paintings with clients to clear up carrier associated troubles? If this sounds such as you, you may thrive as a manager on Spectrum’s customer service group.
customer support Supervisors are crucial to our project, presenting customer service that our commercial enterprise clients rely on. You’ll paintings in a collaborative environment, along an encouraging crew, creating a difference every day.
WHAT OUR customer service SUPERVISORS experience maximum
main a group of representatives using encouragement and responsibility to create a cohesive paintings unit
Cultivating critical abilities in team of workers thru on-the-job training and overall performance evaluations to supply greater effective personnel
Mentoring and coaching individuals to make certain performance standards are met and patron enjoy is improved
the use of leadership abilties to inspire the customer support team to take action and expand answers to beautify the patron revel in
We’re a large business enterprise with bustling name centers supplying a diffusion of shifts. people who do well in this role are robust trouble solvers who can manipulate difficult conversations from clients and show off a robust information of the fee Spectrum offerings provide. in case you’d experience this type of dynamic activity, we want to pay attention from you!
WHAT YOU’LL deliver TO SPECTRUM
Required qualifications
schooling: excessive faculty degree with some college path work in business or related field; equivalent revel in
experience: five-7 years of customer service/call center revel in
Technical skills: private and computer software program programs (word processing, spreadsheet, cable billing gadget, and so on.)
capabilities: effective conversation, supervision, corporation, time control
competencies: leadership, equitable, multitasking, adaptable, dependable, exact vision
know-how of: features and tasks in customer family members, relevant services and products, general accounting and billing methods
Schedules:
12:00 noon – nine:00 pm OFF Fri/Sat
10:00 am – 7:00 pm OFF sun/Mon
2:00 pm – 11:00 pm OFF sun/Mon
favored qualifications
additional experience: 3+ years of supervisory or management enjoy
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CCS450 2025-65696 2025
right here, our employees do not simply have jobs, they are constructing careers. it is why we offer a comprehensive pay and blessings package deal that rewards employees for their contributions to our success, supporting all aspects in their properly-being at each degree of existence.
A certified applicant’s criminal records, if any, may be taken into consideration in a way constant with applicable laws, which includes nearby ordinances.
Get to understand Us constitution Communications gives superior conversation and amusement merchandise for residential and business clients through the Spectrum emblem. Our offerings encompass Spectrum internet, television, mobile and Voice. past our connectivity answers, we additionally offer neighborhood information, programming and nearby sports activities via Spectrum Networks and multiscreen advertising and marketing answers via Spectrum attain. whilst you be a part of our team, you’ll be preserving our customers related to what subjects most in 41 states across the U.S. Watch this video to research greater.
