Description
should HAVE: managed service company(MSP) revel in
The provider desk Analysts role within our IT Infrastructure Consulting group provides you with a completely unique possibility to be part of our dynamic practice. As our organization keeps to develop, we are looking for individuals who are seeking roles that divulge them to all facets of infrastructure consisting of engineering, technology, design and business. Our crew consists of smart, self-encouraged folks that thrive in a cohesive and results–oriented surroundings and revel in the mission of actual obligation. As a carrier table Analyst, you’ll work directly with our exceedingly skilled consultants and feature get admission to to a huge go–segment of engagements and tasks that develop your I.T profession. you will use your strong analytical talents to increase best solutions to meet customer requirement.
The service desk Analyst representative gives faraway technical support to our outside controlled serve customers. This function calls for a sturdy technical skillset, tremendous customer service competencies, and the desire to research. these skills will be used in a fast-paced, amusing, crew oriented environment.
process obligations and obligations:
– offer cellphone and e mail technical aid to end–users to solve any hardware or software problems
– help and troubleshoot workstations, server and network related problems
– perform structures management for workplace 365, home windows Servers, and workstations across multiple clients
– screen and troubleshoot purchaser backups
– boost client problems through the right channels
– control instances in keeping with defined severities and case priorities
– keep consumer security levels and confidentiality of records
– clearly document guide problems and all steps done in our customers ticketing system
– reveal tendencies from stated patron cases to isolate feasible chronic issues for software, computer, server, or network infrastructure that indicate failing hardware or software program corruption
– update cases and speak with clients each day or as required until problem is closed
information, competencies and abilties:
– exceptionally patron centered with capability to provide consistently exceptional customer support and professionalism
– exquisite written and verbal communique capabilities
– able to fast check situations to pinpoint the scope/source of technical troubles in a fast-paced surroundings
– should be capable of manipulate person workload
– need to be a strong group participant
– need to possess robust sense of possession with purchaser relationships
extra capabilities & qualifications
three years of enjoy operating on a technical helpdesk or equal community management function.
minimum of three years of enjoy in software and hardware troubleshooting on laptops, computers, servers and community device
Microsoft Certification (MCSE/MCSA) and community+ Certification desired however no longer required
Bachelor’s diploma (BA/BS) from an authorised 4–yr school is a plus
enjoy with office 365 administration and related workloads such as Outlook and SharePoint
essential expertise of TCP/IP Networking
enjoy with firewalls, consisting of Cisco, SonicWALL and Meraki
revel in with VMWare ESX hosts and vSphere customer for administration
revel in with windows Servers, Azure advert administration, SharePoint and groups administration.
revel in with far flung solutions, along with Citrix, far off desktop offerings and VPN
enjoy with Apple hardware and MAC OS X
experience with agency cell devices
task kind & vicinity
this is a settlement to rent function based totally out of Bellevue, WA.
Pay and blessings
The pay variety for this function is $27.00 – $30.00/hr.
Eligibility necessities practice to some benefits and might depend upon your job
classification and duration of employment. benefits are challenge to trade and may be
challenge to particular elections, plan, or program terms. If eligible, the benefits
to be had for this temporary function might also include the subsequent:
• clinical, dental & vision
• essential infection, accident, and health facility
• 401(k) Retirement Plan – Pre-tax and Roth publish-tax contributions available
• lifestyles coverage (Voluntary existence & advert&D for the employee and dependents)
• quick and long–term disability
• health Spending Account (HSA)
• Transportation benefits
• employee help software
• break day/leave (PTO, holiday or ill leave)
place of business type
this is a hybrid function in Bellevue,WA.
software cut-off date
This function is anticipated to close on Dec 13, 2025.
h4>approximately TEKsystems:
we’re companions in transformation. We assist customers spark off thoughts and solutions to take benefit of a new world of possibility. we are a team of eighty,000 robust, running with over 6,000 customers, which includes 80% of the Fortune 500, across North the united states, Europe and Asia. As an industry chief in complete-Stack technology offerings, skills offerings, and actual–international utility, we work with modern leaders to force exchange. it is the power of proper partnership. TEKsystems is an Allegis organization agency.
The organisation is an identical opportunity corporation and will take into account all packages with out regards to race, intercourse, age, colour, faith, country wide origin, veteran repute, incapacity, sexual orientation, gender identity, genetic facts or any feature protected by using regulation.
approximately TEKsystems and TEKsystems worldwide services
We’re a main provider of enterprise and generation services. We boost up commercial enterprise transformation for our clients. Our expertise in strategy, design, execution and operations unlocks commercial enterprise price through more than a few solutions. We’re a group of eighty,000 strong, working with over 6,000 clients, which include eighty% of the Fortune 500 across North the usa, Europe and Asia, who partner with us for our scale, complete-stack talents and velocity. We’re strategic thinkers, fingers-on collaborators, assisting clients capitalize on trade and grasp the momentum of era. We’re building tomorrow via delivering business effects and making fine impacts in our worldwide communities. TEKsystems and TEKsystems international services are Allegis organization businesses. learn more at TEKsystems.com.
The corporation is an same opportunity organization and will consider all packages with out regard to race, intercourse, age, coloration, religion, country wide foundation, veteran status, disability, sexual orientation, gender identity, genetic statistics or any function covered by using law.
