HelpDesk Associate – 247X7 Jobs IN, IA, KS, KY, LA

Description:
Do you revel in operating with computers? Are you searching out a job inside the Duluth location? in case you are inquisitive about an IT function in Duluth, there may be now a gap for access–degree laptop guide Assistants. laptop support Assistants paintings as a part of the assist table team, imparting technical assistance and aid related to pc structures, hardware, and software. As a laptop assist Assistant, you may solution users‘ questions, train users on basic device and pc features, deal with machine and user issues, and solve issues in a well timed and professional way. computer aid Assistants are an essential part of the IT crew; come see if you are an awesome suit for our crew!

duties:
offer general assist desk assistance, inclusive of:
Log all help table interactions
Administer assist table software program
reply to requests for technical help in person, through telephone, chat or electronic mail
Diagnose and clear up technical hardware and software problems
research questions the use of to be had facts sources
advise customers on appropriate processes
observe up with clients and users to make certain entire resolution of problems
observe help table protocols and processes, consisting of:
discover and boost conditions requiring urgent interest
Redirect troubles to correct useful resource
tune and path troubles and requests and report resolutions
favored capabilities:
unbiased, self-directed worker
critical thinking and trouble fixing competencies
warfare–decision abilities
potential to follow oral and written commands
Interpersonal and communique abilities
instructional necessities:
high college diploma or its equivalent
enjoy requirements:
No enjoy essential
qualifications:
No qualifications vital