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activity description
task title: far flung customer support expert
business enterprise: ForgeFit
location: far off (U.S. primarily based)
Employment type: full-Time

about ForgeFit

At ForgeFit, we supply premium fitness gadget to gyms, studios, and training facilities national. Our challenge is to help our partners perform at their height with reliable system and exquisite carrier. We stand in the back of each product with our 100% performance assure and pride ourselves on being a trusted partner to health specialists throughout the usa.

about the position

As a customer service specialist, you will be the voice of ForgeFit, ensuring our customers have a clean and advantageous revel in from order to installation and past. whether or not answering questions, resolving problems, or coordinating with internal groups, your recognition might be on making every interaction efficient, beneficial, and friendly.

What you may Do
reply to patron inquiries through phone, e-mail, and chat with professionalism and care
assist customers with orders, transport questions, product info, and troubleshooting
song and solve troubles speedy by way of collaborating with achievement, income, and provider teams
maintain accurate statistics of client interactions the usage of CRM
Proactively observe up on consumer needs and ensure satisfaction
keep up-to-date understanding of ForgeFit’s product lines and service regulations

What we’re searching out
1+ years of enjoy in a customer support, aid, or customer–facing position
sturdy communication and problem–fixing abilities
capacity to stay prepared and manipulate multiple priorities
comfortable using CRM or assist equipment
A fine attitude and proper choice to help others
interest in health or familiarity with gymnasium gadget is a plus

What We provide
competitive hourly pay based totally on experience
comprehensive blessings together with health, dental, vision, 401k, and paid day off
a hundred% far flung work with a collaborative and supportive group
Ongoing education and possibilities for career increase
The risk to support a logo that makes a actual effect inside the fitness international