The customer support representative (remote) works from home and interfaces with customers via inbound/outbound calls and/or thru the net. This role offers customer support help and backbone of routine troubles and questions concerning customer‘s merchandise and/or offerings. (We take delivery of packages for this position on an ongoing foundation. navy veterans are recommended to apply.)
a new profession POWERED by YOU
Are you seeking out a “make money working from home” career change with a ahead–thinking international company that nurtures a true humans-first, inclusive tradition and a genuine feel of belonging? might you like to join a company that earns “world’s first-class places of work,” “Happiest personnel,” and “exceptional groups for career growth” awards each yr? Then a far flung customer support representative role at Concentrix is simply the right area for you!
As a far off customer support representative, you’ll be part of an organically numerous group from 70+ international locations in which ALL individuals contribute and help each other’s achievement and well-being, proudly united as “game-changers.” together, we assist the arena’s excellent–known manufacturers enhance their businesses via remarkable purchaser studies and tech-powered innovation. And due to persevered increase, we’re seeking out extra talented game-changers to enroll in our motive, humans as captivated with presenting awesome customer support experiences as we’re.
profession increase and private improvement
this is a brilliant “work at home” opportunity with a view to will let you reimagine an all-new profession journey and broaden “friends for lifestyles” at the identical time. We’ll give you all the schooling, technologies, and continuing aid you’ll need to be successful. Plus, at Concentrix, there’s real profession (and private) increase capacity. In fact, about 80% of our managers and leaders were promoted from within! That’s why we offer a number of loose mastering and leadership development applications designed to set you to your manner to the sort of career you’ve constantly predicted.
WHAT you’ll DO in this function
As a customer support consultant operating from domestic, you will:
offer inbound customer support the use of a call go with the flow manual
assist clients solve basic technical issues
tune, report, and retrieve information in databases
offer extra merchandise and/or offerings
deliver professional client reviews…with a grin.
YOUR qualifications
Your abilties, integrity, information, and real compassion will deliver price and success with each customer interplay. different qualifications for our customer service representative (remote) function include:
6 months of customer support enjoy
Open availability
A excessive college diploma or GED
A quiet, distraction-loose environment to paintings from in your house
talent in speedy-paced multi-tasking
Eagerness to study new technologies
strong pc navigation skills and laptop information
A computing device or laptop to complete pc and internet checking out; a piece pc can be provided depending on the location provided, however is not assured (may be discussed in addition with a recruiter)
high velocity net (no wireless/hotspots or satellite) and a smartphone
must are living in the usa and feature a legitimate U.S. cope with for residence
WHAT’S IN IT FOR YOU
one of our company’s way of life ideals says, “We champion our human beings.” That’s why we drastically put money into our sport-changers, our infrastructure, and our skills to make sure lengthy–term success for both our groups and our customers. And we’ll put money into YOU to useful resource for your career route and for your personal improvement. blessings available to eligible U.S. personnel on this role include:
the base income variety for this role is $15-$18/hr. (pay fee will no longer be underneath the relevant minimal salary). real salaries will vary based totally on paintings location, qualifications, competencies, training, revel in, and skills. advantages to be had to eligible employees on this position include clinical, dental, and vision coverage, complete employee help application (EAP), 401(k) retirement plan, paid day off and vacations, and paid education days.
DailyPay enrollment choice to get entry to pay “early,” whilst you need it
Paid training and overall performance–based totally incentives
lucrative employee referral bonus opportunities
company networking possibilities with prepared companies within the following subjects: community of women, Black experts, LGBTQ+ delight, capacity (Disabilities), Dynamic ((Neurodiversity), ladies in Tech, OneEarth Champions, and extra
fitness and wellness packages with educated partners to assist sell a wholesome you
Mentorship packages that guide your rewarding profession journey
work-from-home convenience
packages and occasions that guide diversity, equity, and inclusion, as well as worldwide citizenship, sustainability, and network help
Celebrations for Concentrix Day, game-Changer Appreciation Day, customer service Week, global clean Up Day, #MyOneEarthPromise, and greater
REIMAGINE THE first-rate model OF YOU!
If all this appears like the appropriate next step to your career journey, we need to listen from you. observe these days and find out why over 440,000 game-changers around the globe call Concentrix their “organisation of choice.”
physical & intellectual requirements: at the same time as acting the duties of this process, the employee is regularly required to function a computer, keyboard, phone, headset, and different workplace equipment. paintings is generally sedentary in nature.
in case you are a California resident, through filing your information, you well known that you have examine and have get right of entry to to the activity Applicant privacy be aware for California residents
Eligibility to paintings:
in accordance with federal law, most effective candidates who’re legally legal to paintings inside the u.s.a. will be taken into consideration for this position. ought to are living in the united states or have a valid U.S. cope with for residence.
in which job may be accomplished:
currently, this position may be done best inside the states listed here.
Concentrix is an identical possibility and affirmative motion (EEO-AA) organisation. We promote equal possibility to all qualified people and do no longer discriminate in any section of the employment method based on race, shade, faith, sex, sexual orientation, gender identification, country wide starting place, age, being pregnant or associated circumstance, disability, reputation as a covered veteran, or some other basis blanketed by way of regulation.
