Support Technician (Remote Jobs in Florida) – 247X7 Jobs RI, SC, SD, TN, TX

job Description

*this is a far off function*

*Shift: Monday-Friday 8am-5pm EST*

responsibilities

Proton Dealership IT, an associate of Reynolds and Reynolds, is searching out a consumer pushed IT Helpdesk assist Technician. in this position you will be the first line of contact for all customers and might be tasked with solving a ramification of patron issues with rapid decision. As an IT Helpdesk aid Technician you will focus on strengthening client relationships with the aid of operating one-on-one with clients via cellphone, guiding them thru troubleshooting their technical troubles. duties will include but aren’t constrained to:

thoroughly documenting problems, troubleshooting steps, and resolution through Proton’s ticketing system
Troubleshoot and update failed computing hardware on both laptop pc‘s and laptop computers (motherboards, NIC’s, video cards, pc video display units, pc keyboards, etc.)
work with troubleshooting switches, routers, and firewalls even as keeping a firm know-how in their roles

about Our business enterprise

Proton Dealership IT, an associate of Reynolds and Reynolds, is an IT offerings organization that gives IT assist and fantastic customer support to over four hundred vehicle-dealership customers across the country. Proton is not the everyday “ticket, ticket, ticket” IT help shop. Proton likes to preserve the stress stage low, the amusing degree high, and the first-rate of existence excellent for his or her crew!

necessities

at least 2-three years in an IT Helpdesk/desktop support role required
IT certifications or technical education required
expertise and revel in with windows lively directory domains required
must be pro with ticketing systems
information with printer troubleshooting (network and neighborhood), scanner troubleshooting (community and local), and wireless troubleshooting
Familiarity with networking gadgets and troubleshooting switches, routers and firewalls
information of Microsoft Servers lineup of merchandise windows Server 2003, 2008, 2012 and Microsoft alternate Server 2007, 2010, 2013

benefits

we attempt to provide an surroundings that gives our pals with the right stability among paintings and circle of relatives. We offer a comprehensive advantages bundle such as:

medical, dental, vision, life coverage, and a fitness financial savings account
401(ok) with up to six% matching
Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy way of life via offering a non-smoking surroundings. Reynolds and Reynolds is an identical opportunity organisation.