As the general IT guide Technician(L2) will be required to aid every line of business on a dedicated foundation.
This consists of obviously the relationships with the customers in addition to the Cognizant account managers & other leaders.
about Cognizant
Cognizant (Nasdaq-100:
CTSH) is one of the world‘s leading expert services companies, transforming clients‘ commercial enterprise, working and era models for the virtual generation.
Our precise enterprise–based, consultative method allows clients envision, construct and run more innovative and efficient companies.
centered within the U.S., Cognizant is ranked 194 at the Fortune 500 and is continuously indexed the various maximum prominent agencies in the world.
learn the way Cognizant facilitates customers lead with virtual at or comply with us @Cognizant.
about The team / commercial enterprise Unit
As a information center Helpdesk Technician, responsible for presenting frontline technical guide and troubleshooting for information center operations.
function includes responding to carrier requests, monitoring system alerts, and collaborating with go–purposeful groups to make certain the reliability, safety, and performance of Meta’s information center infrastructure.
dedicated to delivering great aid, maintaining certain documentation, and upholding consumer‘s standards for operational excellence and customer service.
approximately You
serve as the first point of touch for customers looking for technical help in man or woman at walkup support places, over the phone, far off connection software program, chat, and e mail
flexible, able to multitask, and prioritize reported issues
offer a high stage of customer service to customers in search of problem decision
perform remote troubleshooting thru diagnostic techniques and pertinent questions
decide the quality solution primarily based on the difficulty and information provided by means of customers
walk the consumer thru the trouble–solving process
Direct unresolved troubles to the next stage of support employees
offer accurate data on IT products or services
replace the responsibilities and instances on a each day foundation through following SOPs and guides.
observe-up and replace customer status and data
pass on any feedback or guidelines by way of clients to the best inner team
Logistics responsibilities include desk setup and series, asset management the usage of internal device, packing and transport/receiving assets, IT vending device refills, Printer guide, Smartlocker aid, ordering materials, stock control and audit the storage and helpdesk rooms.
stage 1 audio-video AV conferencing guide which include troubleshooting of video conferencing device and inspection of video conferencing areas and technical assist of event areas and occasions.
gifted in quit–person community troubleshooting gear and practices
Required & quality To Have abilties
confirmed experience as a assist table technician or IT support technician
robust expertise and troubleshooting decision competencies of laptop systems, cellular devices and different tech products along with cell device control (MDM), iOS/ Android, Mac, home windows, and Linux running structures.
capacity to diagnose and resolve primary to reasonably complex give up–user technical issues
potential to music, manage, and optimize stock tiers the usage of inventory gear to consist of excel, google sheets, and so forth.
proficiency in English, terrific undertaking management, verbal, and written communication capabilities
potential to modify to converting priorities and new tactics
Technical support expert with 1-2 years’ experience within the IT technical support subject focused on end–user guide
if you‘re secure with ambiguity, excited by exchange, and excel through autonomy, we’d love to pay attention from you
