WHAT DOES A work from home contact center representative DO?
This function supports customer support and income interactions. This position calls for you to have interaction with hundreds of customers every week throughout the country to remedy support troubles, promote new services and products, and ensure nice in class consumer experience. further to being the satisfactory in the enterprise with regards to client interactions, you may want to be confident, completely engaged, a team participant, and devoted to bringing a high quality and enthusiastic outlook to paintings each day.
Our entry–level contact center Representatives are answerable for the following responsibilities:
listen to customers, apprehend their wishes, and resolve patron problems
utilize systems and era to finish account control obligations
recognize sales opportunity and practice income capabilities to upgrade
give an explanation for and role the goods and strategies with clients
appropriately improve consumer dissatisfaction with managerial group
make certain first name decision via problems solving and effective name handling
CANDIDATE qualifications
wonder in case you ARE an amazing healthy?
MCI gives all new personnel with world–elegance education, so all superb, driven, and confident candidates are endorsed to use. best candidates for this position are surprisingly influenced, lively, and devoted.
qualifications
should be 18 years of age or older
high college diploma or equal
notable organizational, written, and oral communique talents
The ability to type swiftly and accurately (20+ words a minute)
fundamental know-how of Microsoft workplace Suite (Excel, PowerPoint, phrase, Outlook)
basic information of windows working system
exceptionally dependable with the ability to maintain normal attendance and punctuality
The capability to assess, troubleshoot, and comply with-up on patron problems
a flair for struggle decision, hassle solving and negotiation
need to be customer service oriented (empathetic, responsive, patient, and conscientious)
capacity to multi-project, stay centered and self-manipulate
sturdy team orientation and patron focus
The capability to thrive in a fast-paced surroundings where trade and ambiguity universal
exceptional interpersonal abilties and the ability to build relationships along with your group and clients
reimbursement information
want AN agency THAT VALUES YOUR CONTRIBUTION?
At MCI, we consider that your tough paintings merits popularity and praise. Our reimbursement and blessings packages are designed to be aggressive and to grow with you over time. starting reimbursement is based totally on revel in, and we provide an expansion of benefits and incentives to help and reward our crew individuals.
What you may assume from MCI:
We apprehend the significance of balance and assist, that is why we provide a ramification of blessings and incentives that go beyond a paycheck. Our team individuals experience:
Paid time off: Earn PTO and paid holidays to take some time you need.
health advantages: full-time employees are eligible for supplemental health insurance via Blue cross.
lifestyles insurance: get right of entry to existence insurance alternatives to safeguard your family.
Supplemental coverage: twist of fate and important contamination coverage
profession boom: With a focus on inner promotions, personnel enjoy sizeable advancement possibilities.
Paid training: examine new skills whilst incomes a paycheck.
amusing, attractive work surroundings: experience a group–orientated subculture that fosters collaboration and engagement.
informal get dressed Code: Be at ease at the same time as you work.
