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as a component-Time remote customer support representative we’re seeking a tremendously professional and committed element-Time far flung call middle customer support consultant to ! As a fully faraway position, you may have the power to paintings from anywhere, even as offering extremely good assist to our health plan individuals. this is an brilliant opportunity to develop your career in a dynamic and supportive environment, with a aggressive salary and comprehensive advantages. approximately Our business enterprise and enterprise At Alivi, we’re dedicated to providing top-notch transportation offerings to our health plan partners. Our crew is devoted to turning in splendid customer service, and we are looking for gifted people to join our crew. As a customer–targeted agency, we prioritize empathy, persistence, and interest to element in our interactions with contributors. with the aid of becoming a member of our crew, you may be an essential a part of our mission to provide exquisite guide and offerings to our health plan partners. process precis As an Alivi customer support consultant (CSR), you’ll provide spark off and courteous guide to our health plan individuals in English (Spanish fluency a plus). Your number one duty will be to cope with inquiries approximately our transportation services, at the same time as demonstrating notable communique abilities, empathy, and attention to detail. you may paintings in a quick-paced, excessive–name–quantity environment, with shifts ranging between 7am – 6pm japanese Time. Key responsibilities • cope with inbound calls from fitness plan contributors and representatives, regarding transportation offerings supplied via our health plan. • Meet or exceed productivity metric dreams, inclusive of common deal with Time, great warranty, Calls consistent with hour, and client satisfaction after call survey. • observe all HIPAA and compliance protocols to make certain the safety of all participants’ protected health information (PHI). • strengthen transportation and customer support issues to contact middle management crew. • offer first rate customer service, responding to member inquiries and resolving problems in a timely and professional manner. • utilize computer software program and structures to record and music member interactions, whilst maintaining accurate records. • Collaborate with colleagues and management to acquire crew dreams and goals. necessities important qualifications • minimal of 6 months of inbound touch center experience or transferable healthcare experience. • excessive college degree or equivalent. • must be able to sit down for 4 hours or more an afternoon sporting a headset. • ought to have a comfortable, quiet, distraction-unfastened workspace, with none conflicting obligations all through scheduled work shift. • outstanding written, conversation, and data entry competencies. • slight experience in Microsoft teams, Outlook, and phrase. • should be able to adapt to high and speedy-paced call volume. favored qualifications • Spanish fluency. • enjoy working in a healthcare or related area. • Familiarity with HIPAA and compliance protocols. capabilities and competencies to achieve this position, you’ll need: • awesome communication and interpersonal competencies. • strong trouble–fixing and analytical skills. • capacity to work in a fast-paced, dynamic environment. • Empathy, endurance, and attention to element. • robust organizational and time control skills. career growth possibilities and studying advantages At Alivi, we are committed to the increase and improvement of our crew individuals. As a customer service representative, you will have get entry to to: • On-the-process schooling and training. • possibilities for profession development and expert boom. • complete benefits package, which includes 401(ok), 401(k) matching, dental coverage, health insurance, paid day off, and imaginative and prescient insurance. work environment and employer way of life Our employer culture is constructed at the concepts of empathy, respect, and teamwork. As a remote crew member, you will have the ability to paintings from everywhere, even as being a part of a dynamic and supportive team. We prioritize work–lifestyles stability and provide more than a few blessings to guide your well-being. repayment, Perks, and blessings We offer a aggressive profits of $16.50 per hour, in addition to a complete benefits bundle, inclusive of: • 401(okay) and 401(ok) matching. • Dental insurance. • health insurance. • Paid day off. • imaginative and prescient insurance. • Referral application. end in case you are a encouraged and purchaser–centered character, searching out a tough and worthwhile role, we inspire you to apply! As a part-Time far off call center customer service consultant, you may have the possibility to make a advantageous effect on our fitness plan individuals, while developing your career in a dynamic and supportive environment. Don’t hesitate to today! and ! follow This process practice tot his task
📅 Jun 8 Posts (199)
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