Manage the spinned words as you want..
At UnitedHealthcare, we’re simplifying the health care experience, developing more healthy communities and eliminating limitations to exceptional care. The paintings you do right here influences the lives of hundreds of thousands of human beings for the better. Come build the health care device of tomorrow, making it extra responsive, inexpensive and equitable. prepared to make a distinction? join us to start caring. Connecting. growing collectively. This position is full-time (40 hours/week) Monday – Friday. employees are required to have flexibility to work any of our 8-hour shift schedules for the duration of our normal commercial enterprise hours of eight:00am – five:00pm (between those hours – will both begin at 7:50 so they’re on the phones through eight:00 after which they’ll paintings to 4:20. Then some might be eight:30am – 5:00pm and that they rotate it.) it is able to be necessary, given the commercial enterprise need, to paintings occasional additional time and they may select to complete it on the weekend. Our office is placed at 1561 Ulster Ave, 1st floor, Lake Katrine, big apple 12449. We offer 2-four weeks of on-the-job schooling. The hours in the course of training could be 8:00am to five:00pm EST, Monday – Friday.
duties
solution incoming phone calls from clients and become aware of the form of assistance the consumer desires (i.e. advantage and eligibility, billing and payments, authorizations for treatment and clarification of blessings (EOBs)
Ask appropriate questions and concentrate actively to pick out unique questions or issues even as documenting required statistics in computer systems
educate and redirect the callers to an appropriate activates on the road
paintings various reports even as on the smartphone line
Meet the performance goals set up for the location within the regions of: efficiency, accuracy, best, member satisfaction and attendance
requirements
high faculty degree / GED OR equal operating enjoy
need to be 18 years of age or older
1+ years of customer support enjoy
experience with Microsoft Excel (dealing with workbooks, coming into and manipulating facts in present reviews)
ability to work our normal enterprise hours of 7:50am – five:00pm. it is able to be vital, given the commercial enterprise need, to work occasional time beyond regulation and they may pick out to finish it on the weekend
📅 Jun 8 Posts (199)
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