Aulani, A Disney hotel & Spa, is more than just a breathtaking destination; it’s a place in which magic comes alive, and the spirit of O`ahu meets the enchantment of Disney. As a member of our group, you’ll have the possibility to carry this specific combination of island appeal and Disney magic to existence in each thing of your function. Our IT Technical aid group is devoted to making sure the seamless operation of our motel’s technological gadget, and we’re looking for a skilled and experienced IT Technical assist expert to enroll in our ranks.
about the function and group
As an IT Technical guide professional, you may play a essential role in assisting the IT manager in all applicable responsibilities, working intently with various strains of groups, lodge management, and crew members to keep and aid our technological equipment. Your understanding might be crucial in appearing problem identification, reporting, and riding resolutions to ensure the clean operation of our hotel’s technologies. you’ll be working remotely and could have the possibility to collaborate with our crew at the Aulani lodge at the island of Oahu, Hawaii.
Key obligations
help and/or guide all hotel verbal exchange technologies, including two–way radios, cell phones, solid phones, guest telephones, pagers, PDAs, pills, lobby display forums, conference show boards, WIFI, IPTV, and extra.
assist and/or help all resort point of Sale systems, which include NCR terminals, receipt printers, delivery printers, cash drawers, bump monitors, bump manipulate, bump panels, scanners, KDAs, PDAs, and extra.
keep the hotel’s grasp directories for all phones, radios, mobile phones, resort extensions, name class abilities, and emergency resource locators, ensuring accurate and up to date statistics.
Use call accounting applications to generate call accounting reports and billing statements for unique events and/or groups, providing valuable insights and help for our motel’s operations.
perform era room inspections for specific rooms, verifying correct functionality and look of visitor room technology, inclusive of phones, room TVs, reflect TVs, cable modems, set top boxes, television remotes, faraway sensors, jack p.c. connections, Blu-ray gamers, stereo leisure systems, PhotoPass, WIFI connections, Ethernet connections, and Lutron.
hire trouble–solving and triage techniques to perceive issues with all hotel technology, repairing and/or changing items inside your obligation, and appropriately escalating problems to respective help teams and/or carriers.
help management with inn technical aid requests, growing accurate guidelines, stock reporting, offering web page and facility get entry to to internal and external partners, and acting different responsibilities assigned by using the IT supervisor.
whole all required trainings, improvement connections, and overall performance connections on or by their respective due dates, attending meetings, trainings, stand-ups, features, and gatherings as wanted.
critical qualifications
To be successful on this role, you’ll need:
practice process!
minimum 1 12 months of related experience in IT technical assist or a comparable area.
verified capacity to paintings with little to no supervision and make sound decisions.
established ability to call out high–stage selections to appropriate leadership.
expertise in more than one structures, packages, and hardware.
understanding of software, networking, and hardware triage.
notable written and verbal conversation talents.
capacity to paintings in constrained spaces, behind and/or beneath furniture or gadget, indoors and outside.
capable of carry and bring as much as 50 lbs.
capable of correctly use ladders as much as 12 ft in top.
able to stand for lengthy periods or walk to distant locations and traverse up and down stairways.
available to paintings numerous hours, extended hours, overnight, weekdays, weekends, and holidays.
2-yr college diploma or equivalent enjoy.
desired qualifications and training
at the same time as not required, the subsequent qualifications and schooling are preferred:
three+ years of related revel in in IT technical guide or a similar field.
four–12 months college diploma or equal experience.
