Are you a influenced and patron–focused character trying to join a dynamic crew that’s creating a difference inside the lives of human beings inside the trades? Do you’ve got a passion for handing over superb provider and a boom mind-set that’s eager to learn and develop along a swiftly expanding organization? in that case, we invite you to discover this thrilling opportunity to turn out to be an EST absolutely faraway customer service specialist at blithequark, a main issuer of faraway fractional CSRs to home carrier organizations.AboutblithequarkAt blithequark, we’re dedicated to helping domestic service groups, together with HVAC, plumbing, and electrical services, through supplying pinnacle-notch customer support and administrative help.
Our team is passionate about supporting our clients prevail, and we’re committed to turning in true care and understanding to each interaction.
As a valued member of our team, you’ll have the opportunity to grow and broaden your capabilities in a quick-paced surroundings that’s continually searching out revolutionary answers.Who We’re looking ForWe’re looking for a exceedingly encouraged and purchaser–focused character who’s eager to take on new challenges and develop their profession.
As an EST fully faraway customer support expert, you’ll be responsible for providing tremendous customer support, coping with every day scheduling operations, and supporting the growth of our enterprise.
if you have a increase attitude, terrific communication talents, and a ardour for handing over pinnacle-notch service, we’d like to pay attention from you!ResponsibilitiesAs an EST absolutely faraway customer service professional, your key obligations will consist of:* Overseeing daily office operations, together with answering telephones, responding to emails, and coping with provider appointments* Coordinating and scheduling technicians for provider calls, installations, and upkeep* Dispatching technicians to job web sites successfully and coping with schedules for closing-minute adjustments or emergencies* Serving as the point of contact for consumer inquiries, appointments, and complaints, ensuring top-notch customer support* Organizing files, invoices, and consumer data* Processing client payments and following up on late money owed* assisting inside the setup and implementation of ServiceTitan or comparable dispatching software* Contributing to extra duties to assist the employer’s growthMinimum QualificationsTo achieve success on this position, you’ll want to own:* revel in in scheduling or dispatching* experience in a comparable enterprise, which include plumbing, HVAC, or electrical offerings (a plus)* talent in Google Suite and Slack* experience in a Cloud-based CRM (Jobber, HouseCall seasoned, SingleOps, and many others.) (a plus)* excellent time control, multitasking, and trouble–solving competencies* robust interest to detail and verbal exchange capabilities* Familiarity with industry terminology, processes, and substances (a plus)* capability to bypass a history checkTechnical RequirementsTo make certain a seamless and efficient paintings revel in, you’ll need to fulfill the following technical requirements:* desktop or pc with webcam & speakers and a 2nd screen* Operation machine must be windows or Mac based totally* drugs, Winbooks, clever gadgets, home windows Mini pcs, Chromebook & Android systems aren’t well suited* 8gb RAM or extra home windows or Mac desktop or pc with webcam, audio system, and a 2nd screen* Supportable internet speeds and router without difficulty on hand out of your workspacePosition DetailsThis is a far flung, complete-time position with a widespread Monday to Friday agenda from 8am to 5pm EST.
As a valued member of our group, you’ll enjoy a dynamic and supportive paintings surroundings that’s always searching out revolutionary answers.Why be a part of blithequark?At blithequark, we’re devoted to imparting a supportive and inclusive paintings surroundings that encourages increase, gaining knowledge of, and innovation.
As a member of our group, you’ll have access to:* possibilities for professional development and boom* A dynamic and supportive group environment* bendy work arrangements to fit your needs* competitive reimbursement and blessings package* reputation and rewards for extraordinary performanceHow to ApplyIf you’re a encouraged and patron–focused person who’s keen to tackle new demanding situations and grow your profession, we invite you to use for this exciting possibility.
Please put up your software via our website, and our hiring team will evaluation your qualifications and phone you if we require any extra facts.NoteWe respect your hobby in becoming a member of our group, and we’re excited to study your software.
Please allow our hiring group time to process all packages, and do now not call us to test the repute of your software.
We’ll be in contact if we’ve any questions or require extra statistics.necessities* Employment type: complete-time* work Hours: 40 to forty hours work* Required schooling: excessive faculty or equivalent* Required experience: None(2) yearsJob kind: full-timeApply activity!follow for this process
