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process name: customer support representative (BPO Voice / Non-Voice technique)
organisation evaluate:
The Elite job is a leading player in the business process Outsourcing (BPO) enterprise, dedicated to turning in pinnacle-notch services in each voice and non-voice approaches. With a dedication to excellence and a focal point on customer satisfaction, The Elite task has mounted itself as a trusted companion for businesses throughout diverse sectors.
task Description:
Are you a dynamic individual with exceptional communication abilities and a ardour for supplying first rate customer support? The Elite job invitations you to enroll in our crew as a customer service representative in our BPO Voice / Non-Voice technique department.
Key responsibilities:
manage inbound and outbound purchaser inquiries through telephone, e-mail, and chat in a expert and green way.
offer accurate records approximately merchandise, offerings, and enterprise rules to clients.
remedy client problems and proceedings right away to make sure purchaser pleasure.
record and preserve exact information of purchaser interactions and transactions.
Collaborate with group members to acquire person and team goals.
Required talents:
exceptional verbal and written verbal exchange abilities in English.
demonstrated customer support experience in a BPO setting.
potential to handle consumer inquiries with empathy and professionalism.
robust trouble–fixing competencies and attention to element.
Familiarity with CRM software program and other customer support equipment.
Flexibility to paintings in rotational shifts.
📅 Jun 8 Posts (199)
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