customer support (element-time)
far flung, america
full-time
posted 2025-12-19
Daisy is a tech-pushed residential assets control enterprise on a project to enhance the manner people stay by means of reworking the manner homes run. in just three years, we’ve grown to control over 150 homes. Our group is collaborative, movements quickly, and is enthusiastic about disrupting an outdated industry and making a real difference in people’s lives.

This is a part-time far flung client position that involves managing communications at numerous stages to make certain timely and professional responses, proactive comply with-up, and efficient difficulty decision, thereby supplying an incredible purchaser enjoy to the residents of the homes we manipulate.

duties
benefit a deep knowledge of the real estate and belongings control industry to help with inbound and outbound inquiries
control inbound and outbound communications at numerous degrees to make sure well timed and expert responses, proactive comply with-up, and trouble resolution
offer extremely good patron revel in and satisfaction our customers via fine-in-class trouble decision and dating constructing
set up and preserve desirable rapport via the use of wonderful language and waiting for the desires of our Daisy community participants
build sustainable relationships and interact Daisy network members by way of “going the more mile”
follow verbal exchange “scripts” whilst dealing with specific subjects and identify opportunities to elevate the general client experience process through scalable answers
work pass-functionally with departments which include Advisory, Compliance, and Operations to ensure that clients are getting what they want promptly
Coordinate the scheduling of appointments, together with companies, as vital
assist Account management team in constructing and retaining relationships
Meet non-public, branch, and, corporation KPIs/OKRs
requirements:
approximately you
proficiency in English (reading, writing, comprehension, and speaking); extra language abilties are a plus.
customer support or hospitality experience
capable of paintings a bendy schedule which includes (Days, evenings, weekends & vacations)
Self-motivated, can maintain composure and live targeted below strain
super at hassle–fixing with a eager eye for information
Impeccably prepared and capable of improve methods
Stellar written and verbal verbal exchange talents
Flexibility with converting task obligations and obligations
great at time control and prioritizing responsibilities
experienced with juggling more than one communique channels (inbound calls, chats, and emails)
experience with, Zendesk, Google Suite, or related gear, in addition to the potential to examine new systems and structures
revenue range: $14-$18 in step with hour

(sixteen-32 hours in keeping with week /2-four days)

to be had to paintings a bendy agenda, to be able to be a combination :
Day shifts
nighttime shifts
Weekends
excursion shifts
Please make sure your availability aligns with those requirements before making use of.

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