Privacy Policy

At AKA PACHA, your journey matters — and so does your privacy. Whether you're exploring Bolivia’s breathtaking landscapes or planning your next adventure with us online, we’re committed to protecting your personal information and being transparent about how we use it.

This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe.

Who We Are

We’re AKA PACHA, a Bolivian travel company offering immersive ethno-ecological and adventure tourism experiences. Our passionate team of local experts is here to help you connect with nature, culture, and yourself — and that includes respecting your digital footprint, too.

What Information We Collect

When you interact with us — whether booking a tour, emailing a question, or visiting our website — we may collect a few things:

What you share with us:

• Your full name and contact details (email, phone, etc.)
• Passport or ID information (for permits or hotel bookings)
• Payment details (handled securely, of course)
• Any medical or dietary needs that help us serve you better

What we gather automatically:

• Website activity (pages visited, time spent, clicks)
• Your IP address and browser type
• Cookies (small files that help us remember your preferences — more on that below)

Why We Collect Your Information

We use your information to make your travel experience smoother, safer, and more personalized:

• To process your bookings and payments
• To keep in touch before, during, and after your tour
• To improve our website and services
• To meet legal or immigration requirements (such as park permits or lodging check-ins)
• Occasionally, to share exciting news or offers — only if you opt in, of course

Your Privacy = Our Priority

We take data protection seriously. We store your information securely and limit access only to those who need it (like your guide or our booking staff). We never sell your information. Ever.

We may share it only with:

• Trusted local partners (like hotels or transport providers)
• Government authorities if legally required (for example, for visa or travel registrations)
• Payment processors to complete secure transactions

How Long We Keep Your Info

We only keep your personal data for as long as necessary:

• Booking-related info: up to 5 years (for legal records)
• Email/newsletter preferences: until you unsubscribe
• If you just browse without booking, we usually clear your info within a shorter period

Your Rights — And How to Use Them

You’re in control. You can always:

• Ask what data we have about you
• Correct or update your information
• Request deletion (unless we’re legally required to keep it)
• Opt out of promotional emails at any time

Just send us an email at: bolivia@akapacha.com

Cookies (The Digital Kind)

Like most websites, we use cookies to:

• Understand how visitors use our site
• Save your preferences (so you don’t have to repeat yourself)
• Improve performance and design

You can disable cookies in your browser settings — but some parts of the site might not work as smoothly.

For Our International Guests

If you’re booking from outside Bolivia, your data may be transferred to and stored on servers here in Bolivia. By using our services, you agree to this transfer — and we promise to handle it with care and responsibility.

Links to Other Websites

Sometimes we link to external sites (hotels, attractions, etc.). Once you leave our site, their rules apply. We recommend checking their privacy policies too.

Updates to This Policy

We may update this page now and then to reflect changes in law or in our services. When we do, we’ll post the new date above so you’re always in the loop.

Have Questions?

We’re travelers too — and we know how important privacy and trust are. If you ever have questions or concerns about how we use your info, please reach out.

AKA PACHA Travel Tour Operator

• Calle Sagarnaga Nº 308, La Paz – Bolivia
• bolivia@akapacha.com
• [www.akapacha.com]

We’re here to help — and to make sure your experience with us feels safe, smooth, and unforgettable.