you may provide assist and difficulty resolution with the aid of making sure terrific carrier is provided across all types of communications to our present customers. you may answer all technical aid questions, handle requests, and preserve a very good employer picture. you could start working remotely from your own home town or some other place and relocate to work within the Southeast Asia assist workplace after the first 2 or 3 months.
you will:
procedure patron requests and remedy problems through stay chat, telephone name, and email via navigating more than one packages while listening to accuracy and element.
amplify the difficulty to the suitable professional while wanted through Salesforce or Jira.
replace clients on their request reputation as a consequence.
affirm documents submitted via clients inside unique regions on an hourly basis.
put together and interpret reports and documentation as required inside the role with acceptable detail and accuracy.
understand the corporation‘s commercial enterprise functions and roles with the aid of attending employer seminars and meeting the desired assessment target.
acquire quarterly KPI objectives set by using the CS supervisor.
perform other ad hoc duties assigned through the manager.
What makes you a remarkable in shape:
accurate communique talents in English, and in native Urdu
strong consumer–facing and communication skills
Troubleshooting and multitasking capabilities
customer service orientation
Bachelor’s diploma in enterprise management or associated area
Self-influenced and noticeably reliable
What we provide along the way:
competitive and attractive compensation
good sized getting to know opportunities, such as professional schooling and certifications, tender skills development, unfastened English publications, and buying and selling workshops
health and existence insurance for employees, spouses, and kids, along with vaccinations, exams, mental health care, and insurance for vision and dental care
generous day without work, together with 21 days of annual depart and paid unwell depart
Allowance for sports membership memberships or different physical workout activities
excursion flight tickets and lodging coverage (inside the every year restrict)
Meal and transportation allowance
education allowance on your youngsters’s school and kindergarten expenses
excellent group–building experiences and corporate events
Your adventure after applying:
Interview with the skills Acquisition group (as much as 40 mins)
English test (as much as 30 minutes)
Written assessment (1 day)
Interview with the instructor (15 minutes)
final interview (1 hour)
