{"id":3516,"date":"2026-06-08T18:23:56","date_gmt":"2026-06-08T18:23:56","guid":{"rendered":"https:\/\/akapacha.com\/blogs\/?p=3516"},"modified":"2026-06-08T18:23:57","modified_gmt":"2026-06-08T18:23:57","slug":"remote-helpdesk-triage-jobs-salary-59000-104000","status":"publish","type":"post","link":"https:\/\/akapacha.com\/blogs\/remote-helpdesk-triage-jobs-salary-59000-104000\/","title":{"rendered":"Remote Helpdesk Triage Jobs \u2013 Salary $59,000\u2013$104,000"},"content":{"rendered":"
\n
top-rated<\/span>\u00a0managed<\/span>\u00a0IT\u00a0carrier<\/span>\u00a0enterprise<\/span>\u00a0that\u00a0gives you<\/span>\u00a0IT\u00a0services and products<\/span>\u00a0to small\u00a0organizations<\/span>\u00a0inside the<\/span>\u00a0ny<\/span>\u00a0metro and Georgia\u00a0area<\/span>, is\u00a0seeking to<\/span>\u00a0add<\/span>\u00a0a triage technician in our Atlanta\u00a0office<\/span>.\u00a0we are<\/span>\u00a0seeking out<\/span>\u00a0the\u00a0first-class<\/span>\u00a0and brightest; a hardworking and\u00a0committed<\/span>\u00a0man or woman<\/span>\u00a0to sign up for<\/span>\u00a0our\u00a0growing<\/span>\u00a0crew<\/span>. This\u00a0role<\/span>\u00a0will\u00a0offer<\/span>\u00a0boom<\/span>\u00a0possibilities<\/span>\u00a0to\u00a0different<\/span>\u00a0senior technical\u00a0consumer<\/span>–going through<\/span>\u00a0roles of our\u00a0firm<\/span>.<\/p>\n

We\u00a0call for<\/span>\u00a0people who<\/span>:
\n\u00b7 Care\u00a0approximately<\/span>\u00a0our\u00a0clients<\/span>
\n\u00b7 Are\u00a0captivated with<\/span>\u00a0what they do
\n\u00b7 Are\u00a0crew<\/span>\u00a0gamers<\/span>, and\u00a0willing<\/span>\u00a0to\u00a0help<\/span>\u00a0different<\/span>\u00a0crew<\/span>\u00a0individuals<\/span>
\n\u00b7\u00a0agree with<\/span>\u00a0in doing\u00a0matters<\/span>\u00a0proper<\/span>\u00a0the primary<\/span>\u00a0time
\n\u00b7 Are\u00a0devoted<\/span>\u00a0to\u00a0continual<\/span>\u00a0improvement<\/span>
\n\u00b7\u00a0encompass<\/span>\u00a0positivity<\/p>\n

normal<\/span>\u00a0duties<\/span><\/p>\n

provide<\/span>\u00a0and\u00a0maintain<\/span>\u00a0advanced<\/span>\u00a0consumer<\/span>\u00a0enjoy<\/span>\u00a0via<\/span>\u00a0effective<\/span>\u00a0ongoing\u00a0communique<\/span>, with\u00a0clients<\/span>,\u00a0providers<\/span>, and our technical\u00a0aid<\/span>\u00a0staff<\/span>
\nrespond<\/span>\u00a0to incoming\u00a0telephone<\/span>\u00a0calls and\u00a0e mail<\/span>\u00a0help<\/span>–table<\/span>\u00a0requests\u00a0the use of<\/span>\u00a0our ticketing\u00a0gadget<\/span>
\nTriage incoming\u00a0help<\/span>\u00a0table<\/span>\u00a0requests\u00a0via<\/span>\u00a0defining\u00a0proper<\/span>\u00a0price ticket<\/span>\u00a0details<\/span>\u00a0including<\/span>\u00a0contact<\/span>\u00a0and\u00a0place<\/span>\u00a0statistics<\/span>,\u00a0sort of<\/span>\u00a0request,\u00a0trouble<\/span>\u00a0severity,\u00a0impact<\/span>, and urgency,\u00a0and so forth<\/span>.
\npick out<\/span>\u00a0and\u00a0study<\/span>\u00a0suitable<\/span>\u00a0software<\/span>\u00a0and\u00a0hardware<\/span>\u00a0getting used<\/span>\u00a0and supported\u00a0by way of<\/span>\u00a0our\u00a0clients<\/span>
\nLiaise with our\u00a0remote<\/span>\u00a0assist<\/span>\u00a0table<\/span>\u00a0assist<\/span>\u00a0group<\/span>\u00a0to dispatch on-website online<\/span>\u00a0field<\/span>\u00a0engineers to\u00a0patron<\/span>\u00a0sites<\/span>\u00a0for\u00a0issue<\/span>\u00a0resolution<\/span>, and\u00a0other<\/span>\u00a0IT\u00a0subject<\/span>\u00a0assignments.
\nspeak<\/span>\u00a0with\u00a0providers<\/span>\u00a0on open tickets on behalf of our\u00a0customers<\/span>\u00a0and engineers
\npreserve<\/span>\u00a0CRM and ticketing\u00a0system<\/span>
\nstudies<\/span>\u00a0questions,\u00a0problems<\/span>, and\u00a0issues<\/span>\u00a0as directed\u00a0by using<\/span>\u00a0control<\/span>
\nprovide<\/span>\u00a0thorough\u00a0observe<\/span>-up on tickets to\u00a0ensure<\/span>\u00a0satisfactory<\/span>\u00a0final touch<\/span><\/p>\n

qualifications<\/span><\/p>\n

superior<\/span>\u00a0communication<\/span>\u00a0abilties<\/span>
\nexact<\/span>\u00a0interpersonal\u00a0capabilities<\/span>, with\u00a0a focus<\/span>\u00a0on rapport-constructing<\/span>, listening, and\u00a0wondering<\/span>\u00a0skills<\/span>
\nparticularly<\/span>\u00a0self-prompted<\/span>\u00a0and directed
\ncapacity<\/span>\u00a0to\u00a0correctly<\/span>\u00a0prioritize and execute\u00a0obligations<\/span>
\nexact<\/span>\u00a0understanding<\/span>\u00a0of the\u00a0corporation<\/span>‘s\u00a0goals<\/span>\u00a0and\u00a0goals<\/span>
\nexperience<\/span>\u00a0operating<\/span>\u00a0in a\u00a0group<\/span>–oriented<\/span>, collaborative\u00a0environment<\/span>
\npotential<\/span>\u00a0to\u00a0soak up<\/span>\u00a0and\u00a0retain<\/span>\u00a0information<\/span>\u00a0quickly<\/span>
\ncapability<\/span>\u00a0to provide<\/span>\u00a0thoughts<\/span>\u00a0in\u00a0user<\/span>–pleasant<\/span>\u00a0language
\ndemonstrated<\/span>\u00a0analytical and\u00a0hassle<\/span>–solving<\/span>\u00a0talents<\/span>
\ncustomer service<\/span>\u00a0orientation (previous<\/span>\u00a0customer service<\/span>\u00a0enjoy<\/span>\u00a0a plus)<\/p>\n

education<\/span>\u00a0necessities<\/span>:<\/p>\n

Bachelor’s\u00a0degree<\/span>\u00a0preferred<\/span>\u00a0—\u00a0college students<\/span>\u00a0welcome
\nA +,\u00a0network<\/span>\u00a0+, or ITIL certifications a plus<\/div>\n

<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

top-rated\u00a0managed\u00a0IT\u00a0carrier\u00a0enterprise\u00a0that\u00a0gives you\u00a0IT\u00a0services and products\u00a0to small\u00a0organizations\u00a0inside the\u00a0ny\u00a0metro and Georgia\u00a0area, is\u00a0seeking to\u00a0add\u00a0a triage technician in our Atlanta\u00a0office.\u00a0we are\u00a0seeking out\u00a0the\u00a0first-class\u00a0and brightest; a hardworking […]<\/p>\n","protected":false},"author":1,"featured_media":106,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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