{"id":1783,"date":"2026-06-03T22:09:44","date_gmt":"2026-06-03T22:09:44","guid":{"rendered":"https:\/\/akapacha.com\/blogs\/?p=1783"},"modified":"2026-06-03T22:09:44","modified_gmt":"2026-06-03T22:09:44","slug":"dell-remote-help-desk-intake-assistant-hiring-fast","status":"publish","type":"post","link":"https:\/\/akapacha.com\/blogs\/dell-remote-help-desk-intake-assistant-hiring-fast\/","title":{"rendered":"Dell Remote Help Desk Intake Assistant \u2013 Hiring Fast"},"content":{"rendered":"
task<\/span>\u00a0description
\nDescription:
\nfunction<\/span>\u00a0summary<\/span><\/p>\n

we’re<\/span>\u00a0searching out<\/span>\u00a0IT\u00a0specialists<\/span>\u00a0with an entrepreneurial\u00a0pressure<\/span>\u00a0to\u00a0support<\/span>\u00a0our\u00a0clients<\/span>\u00a0and\u00a0make a contribution<\/span>\u00a0to\u00a0a quick<\/span>-paced\u00a0group<\/span>\u00a0as the<\/span>\u00a0company<\/span>\u00a0grows. Our\u00a0assist<\/span>\u00a0desk<\/span>\u00a0specialists<\/span>\u00a0are\u00a0gifted<\/span>\u00a0in server deployment, networking, and firewall\u00a0management<\/span>;\u00a0and feature<\/span>\u00a0enjoy<\/span>\u00a0with\u00a0guide<\/span>\u00a0software<\/span>\u00a0and\u00a0security<\/span>\u00a0tools<\/span>.\u00a0help<\/span>\u00a0table<\/span>\u00a0professionals<\/span>\u00a0provide<\/span>\u00a0remote<\/span>\u00a0guide<\/span>\u00a0for\u00a0customers<\/span>\u00a0and\u00a0cease<\/span>–customers<\/span>\u00a0through<\/span>\u00a0speaking<\/span>\u00a0with affected\u00a0events<\/span>\u00a0all through<\/span>\u00a0problem<\/span>\u00a0control<\/span>,\u00a0both<\/span>\u00a0on-line<\/span>\u00a0and in\u00a0character<\/span>.<\/p>\n

FLSA\u00a0repute<\/span>: Non-exempt<\/p>\n

requirements<\/span>:
\nmain<\/span>\u00a0responsibilities<\/span>\u00a0and\u00a0responsibilities<\/span><\/p>\n

provides<\/span>\u00a0faraway<\/span>\u00a0computer<\/span>,\u00a0computer<\/span>, server, and\u00a0community<\/span>\u00a0trouble<\/span>\u00a0control<\/span>\u00a0and\u00a0support<\/span>\u00a0services<\/span>\u00a0to\u00a0customers<\/span>\u00a0and\u00a0quit<\/span>–users<\/span>\u00a0through<\/span>\u00a0cellphone<\/span>, chat,\u00a0e mail<\/span>, and ticketing\u00a0structures<\/span>
\nidentify<\/span>,\u00a0record<\/span>, and prioritize\u00a0carrier<\/span>\u00a0requests. Troubleshoot and\u00a0clear up<\/span>\u00a0purchaser<\/span>\u00a0technical\u00a0problems<\/span>\u00a0and\u00a0boost<\/span>\u00a0whilst<\/span>\u00a0needed<\/span>
\nFacilitate the\u00a0healing<\/span>\u00a0of\u00a0normal<\/span>\u00a0carrier<\/span>\u00a0operations\u00a0whilst<\/span>\u00a0minimizing\u00a0impact<\/span>\u00a0to the\u00a0give up<\/span>–person<\/span>
\nthe usage of<\/span>\u00a0the\u00a0know-how<\/span>\u00a0of\u00a0software<\/span>\u00a0tools<\/span>\u00a0to\u00a0carry out<\/span>\u00a0daily<\/span>\u00a0features<\/span>\u00a0and troubleshooting
\ncope with<\/span>\u00a0far flung<\/span>\u00a0service<\/span>\u00a0tickets on a\u00a0day-to-day<\/span>\u00a0basis<\/span>
\ndesired<\/span>\u00a0talents<\/span>,\u00a0skills<\/span>,\u00a0traits<\/span>, and\u00a0training<\/span><\/p>\n

2+ years IT\u00a0help<\/span>\u00a0desk<\/span>\u00a0enjoy<\/span>,\u00a0preferably<\/span>\u00a0with an MSP
\nconsumer<\/span>\u00a0service<\/span>\u00a0orientated<\/span>\u00a0and\u00a0positive<\/span>\u00a0participating<\/span>\u00a0crew<\/span>\u00a0member
\ncapability<\/span>\u00a0to\u00a0preserve<\/span>\u00a0confidentiality of the\u00a0enterprise<\/span>\u00a0and\u00a0customer<\/span>\u00a0information<\/span>
\noutstanding<\/span>\u00a0written and verbal\u00a0communication<\/span>\u00a0skills<\/span>\u00a0required
\ncapacity<\/span>\u00a0to\u00a0document<\/span>\u00a0and\u00a0follow<\/span>\u00a0installed<\/span>\u00a0enterprise<\/span>\u00a0processes<\/span>
\nknowledge<\/span>\u00a0of\u00a0hardware<\/span>,\u00a0software<\/span>,\u00a0protection<\/span>\u00a0equipment<\/span>,\u00a0and ideas<\/span>
\nenjoy<\/span>\u00a0and\u00a0understanding<\/span>\u00a0of troubleshooting\u00a0packages<\/span>\u00a0such as<\/span>\u00a0Microsoft 365, Adobe Acrobat,\u00a0etc<\/span>.
\nexperience<\/span>\u00a0the use of<\/span>\u00a0a Ticketing\u00a0system<\/span>\/ RMM\u00a0device<\/span>\u00a0and PSA\u00a0software program<\/span>\u00a0(mainly<\/span>\u00a0Connectwise Automate and\u00a0manage<\/span>)
\nexperience<\/span>\u00a0imparting<\/span>\u00a0support<\/span>\u00a0through<\/span>\u00a0faraway<\/span>\u00a0gear<\/span>
\nIT Glue\u00a0experience<\/span>\u00a0preferred<\/span>
\nWatchGuard\/Firewall\u00a0enjoy<\/span>\u00a0favored<\/span>
\nStorageCraft, Datto backups\u00a0experience<\/span>\u00a0desired<\/span>
\ncapability<\/span>\u00a0to\u00a0paintings<\/span>\u00a0autonomously\u00a0each<\/span>\u00a0unexpectedly<\/span>\u00a0and\u00a0efficiently<\/span>
\ncapability<\/span>\u00a0to organize<\/span>\u00a0and prioritize\u00a0obligations<\/span>
\nreliable<\/span>\u00a0transportation to and from\u00a0work<\/span>
\nworking<\/span>\u00a0situations<\/span><\/p>\n

Adams Brown\u00a0generation<\/span>\u00a0professionals<\/span>, LLC. promotes a\u00a0bendy<\/span>\u00a0paintings<\/span>\u00a0environment<\/span>\u00a0with a deep\u00a0commitment<\/span>\u00a0to\u00a0generation<\/span>\u00a0and\u00a0present day<\/span>\u00a0work<\/span>\u00a0preparations<\/span>. Our\u00a0office<\/span>\u00a0is open from\u00a0eight<\/span>:00 am –\u00a05<\/span>:00 pm Monday\u00a0thru<\/span>\u00a0Friday.\u00a0we’re<\/span>\u00a0closed on\u00a0predominant<\/span>\u00a0vacations<\/span>,\u00a0offer<\/span>\u00a0significant<\/span>\u00a0paid-time-off, a\u00a0comprehensive<\/span>\u00a0advantage<\/span>\u00a0bundle<\/span>,\u00a0competitive<\/span>\u00a0pay\u00a0shape<\/span>, and a\u00a0culture<\/span>\u00a0of\u00a0boom<\/span>,\u00a0clarity<\/span>, and\u00a0recognize<\/span>.\u00a0additional<\/span>\u00a0hours (extra time<\/span>) and\u00a0travel<\/span>\u00a0may be<\/span>\u00a0required.\u00a0travel<\/span>\u00a0to\u00a0client<\/span>\u00a0places of work<\/span>\u00a0does\u00a0not<\/span>\u00a0usually<\/span>\u00a0require\u00a0in a single day<\/span>\u00a0remains<\/span>.\u00a0feasible<\/span>\u00a0on\u00a0name<\/span>\u00a0duties<\/span>, with\u00a0extended<\/span>\u00a0hours.<\/div>\n","protected":false},"excerpt":{"rendered":"

task\u00a0description Description: function\u00a0summary we’re\u00a0searching out\u00a0IT\u00a0specialists\u00a0with an entrepreneurial\u00a0pressure\u00a0to\u00a0support\u00a0our\u00a0clients\u00a0and\u00a0make a contribution\u00a0to\u00a0a quick-paced\u00a0group\u00a0as the\u00a0company\u00a0grows. Our\u00a0assist\u00a0desk\u00a0specialists\u00a0are\u00a0gifted\u00a0in server deployment, networking, and firewall\u00a0management;\u00a0and feature\u00a0enjoy\u00a0with\u00a0guide\u00a0software\u00a0and\u00a0security\u00a0tools.\u00a0help\u00a0table\u00a0professionals\u00a0provide\u00a0remote\u00a0guide\u00a0for\u00a0customers\u00a0and\u00a0cease–customers\u00a0through\u00a0speaking\u00a0with affected\u00a0events\u00a0all through\u00a0problem\u00a0control,\u00a0both\u00a0on-line\u00a0and […]<\/p>\n","protected":false},"author":1,"featured_media":8,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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