{"id":1729,"date":"2026-06-03T17:47:40","date_gmt":"2026-06-03T17:47:40","guid":{"rendered":"https:\/\/akapacha.com\/blogs\/?p=1729"},"modified":"2026-06-03T17:47:40","modified_gmt":"2026-06-03T17:47:40","slug":"remote-escalation-control-assistant-hiring-today","status":"publish","type":"post","link":"https:\/\/akapacha.com\/blogs\/remote-escalation-control-assistant-hiring-today\/","title":{"rendered":"Remote Escalation Control Assistant \u2013 Hiring Today"},"content":{"rendered":"
\n
job<\/span>\u00a0description
\nWe\u00a0offer<\/span>\u00a0far off<\/span>\u00a0paintings<\/span>\u00a0possibilities<\/span>\u00a0(AK, AR, AZ, CO, FL,\u00a0hello<\/span>, IA,\u00a0identification<\/span>, IL, KS,\u00a0l. a.<\/span>, MD, MN, MO, MT, NE, NV, NM, NC, ND,\u00a0ok<\/span>, OR, SC, SD, TN, TX, UT, VA\/DC, WA, WI & WY\u00a0only<\/span>).<\/p>\n

Our\u00a0department<\/span>\u00a0of\u00a0protection<\/span>\u00a0agreement<\/span>\u00a0requires<\/span>\u00a0US citizenship and a favorably adjudicated DOD\u00a0heritage<\/span>\u00a0research<\/span>\u00a0for this\u00a0position<\/span>.<\/p>\n

Veterans, Reservists, Guardsmen and\u00a0navy<\/span>\u00a0circle of relatives<\/span>\u00a0participants<\/span>\u00a0are\u00a0advocated<\/span>\u00a0to apply<\/span>!<\/p>\n

activity<\/span>\u00a0summary<\/span><\/p>\n

As\u00a0part of<\/span>\u00a0the claims escalation\u00a0group<\/span>,\u00a0affords<\/span>\u00a0training<\/span>,\u00a0resolution<\/span>\u00a0and\u00a0every day<\/span>\u00a0course<\/span>\u00a0to the\u00a0claim<\/span>\u00a0customer service<\/span>\u00a0Representatives.\u00a0supports<\/span>\u00a0group<\/span>\u00a0by<\/span>\u00a0discovering<\/span>\u00a0claims\u00a0information<\/span>,\u00a0declare<\/span>\u00a0gadget<\/span>, and authorizations to\u00a0resolve<\/span>\u00a0company<\/span>\u00a0claims questions. Interacts with\u00a0outside<\/span>\u00a0entities and\u00a0internal<\/span>\u00a0departments to\u00a0resolve<\/span>\u00a0claims inquiries.\u00a0makes use of<\/span>\u00a0a couple of<\/span>\u00a0software<\/span>\u00a0applications<\/span>, applies\u00a0enterprise<\/span>\u00a0policies<\/span>, and\u00a0know-how<\/span>\u00a0of\u00a0provider<\/span>\u00a0or authorizations to\u00a0solve<\/span>\u00a0issuer<\/span>\u00a0claims questions. Works\u00a0below<\/span>\u00a0timelines\u00a0at the same time as<\/span>\u00a0assembly<\/span>\u00a0accuracy and\u00a0manufacturing<\/span>\u00a0goals<\/span>.<\/p>\n

schooling<\/span>\u00a0&\u00a0enjoy<\/span><\/p>\n

Required:<\/p>\n

\u2022\u00a0high<\/span>\u00a0school<\/span>\u00a0diploma<\/span>\u00a0or G.E.D.
\n\u2022\u00a0one year<\/span>\u00a0revel in<\/span>\u00a0working<\/span>\u00a0in a\u00a0name<\/span>\u00a0center<\/span>
\n\u2022\u00a0talented<\/span>\u00a0with Microsoft Outlook,\u00a0phrase<\/span>\u00a0and Excel
\n\u2022\u00a0sturdy<\/span>\u00a0know-how<\/span>\u00a0of\u00a0scientific<\/span>\u00a0terminology
\n\u2022 2 years claims\u00a0decision<\/span>, billing\u00a0enjoy<\/span>\u00a0or\u00a0confirmed<\/span>\u00a0success<\/span>\u00a0as a TriWest Claims\u00a0customer support<\/span>\u00a0representative<\/span>
\n\u2022\u00a0sturdy<\/span>\u00a0written and verbal\u00a0communique<\/span>\u00a0talents<\/span><\/p>\n

favored<\/span>:<\/p>\n

\u2022\u00a0buddies<\/span>\u00a0diploma<\/span>\u00a0in healthcare or\u00a0related<\/span>\u00a0area<\/span><\/p>\n

Key\u00a0responsibilities<\/span><\/p>\n

\u2022\u00a0opinions<\/span>, analyzes and directs\u00a0decision<\/span>\u00a0of\u00a0complicated<\/span>\u00a0claims\u00a0problems<\/span>.
\n\u2022 Interfaces with Claims and CCOPs leaders, CSRs,\u00a0other<\/span>\u00a0internal<\/span>\u00a0departments, VA and\u00a0companies<\/span>.
\n\u2022 Serves as\u00a0a topic<\/span>\u00a0be counted<\/span>\u00a0expert<\/span>\u00a0to Claims\u00a0customer support<\/span>\u00a0Representatives and\u00a0different<\/span>\u00a0internal<\/span>\u00a0departments.
\n\u2022 Investigates\u00a0routine<\/span>\u00a0problems<\/span>,\u00a0figuring out<\/span>\u00a0procedure<\/span>\u00a0upgrades<\/span>\u00a0and reporting findings to\u00a0leadership<\/span>.
\n\u2022 Tracks\u00a0every day<\/span>\u00a0questions\u00a0and backbone<\/span>\u00a0developments<\/span>.
\n\u2022\u00a0documents<\/span>\u00a0all communications\u00a0involving<\/span>\u00a0body of workers<\/span>, Veteran, and\u00a0issuer<\/span>\u00a0contacts.
\n\u2022\u00a0opinions<\/span>\u00a0massive<\/span>\u00a0amounts<\/span>\u00a0of\u00a0complicated<\/span>\u00a0data<\/span>\u00a0from\u00a0more than one<\/span>\u00a0assets<\/span>,\u00a0inclusive of<\/span>\u00a0validating\u00a0suitable<\/span>\u00a0facts<\/span>\u00a0on\u00a0declare<\/span>.
\n\u2022 Collaborates with Claims sub-contractor to\u00a0construct<\/span>\u00a0or\u00a0replace<\/span>\u00a0authorization and\u00a0provider<\/span>\u00a0data<\/span>.
\n\u2022 Participates in\u00a0education<\/span>\u00a0documentation\u00a0creation<\/span>\u00a0and updates.
\n\u2022 Manages\u00a0more than one<\/span>\u00a0task<\/span>\u00a0lists\u00a0in accordance<\/span>\u00a0within<\/span>\u00a0directed timelines.<\/p>\n

\u2022\u00a0continues<\/span>\u00a0updated<\/span>\u00a0understanding<\/span>\u00a0of\u00a0software program<\/span>\u00a0applications<\/span>, Claims\u00a0developments<\/span>, and\u00a0declare<\/span>\u00a0CSRs’\u00a0techniques<\/span>\u00a0and\u00a0approaches<\/span>.
\n\u2022 Complies with HIPAA\u00a0regulations<\/span>\u00a0to\u00a0shield<\/span>\u00a0privacy<\/span>\u00a0of\u00a0fitness<\/span>\u00a0information<\/span>.
\n\u2022\u00a0continuously<\/span>\u00a0meets\u00a0branch<\/span>\u00a0productivity<\/span>\u00a0and\u00a0overall performance<\/span>\u00a0metrics.
\n\u2022 Manages and prioritizes\u00a0each day<\/span>\u00a0workflow queues to\u00a0make sure<\/span>\u00a0timeliness\u00a0standards<\/span>\u00a0are met.
\n\u2022 Identifies and\u00a0reports<\/span>\u00a0any\u00a0capability<\/span>\u00a0first-class<\/span>\u00a0or fraud\u00a0problems<\/span>\u00a0to\u00a0control<\/span>.
\n\u2022 Practices\u00a0expert<\/span>\u00a0and concise\u00a0communication<\/span>\u00a0in writing and\u00a0through<\/span>\u00a0phone<\/span>.
\n\u2022\u00a0performs<\/span>\u00a0different<\/span>\u00a0obligations<\/span>\u00a0as assigned.
\n\u2022\u00a0ordinary<\/span>\u00a0and\u00a0reliable<\/span>\u00a0attendance\u00a0is required<\/span>.<\/div>\n

<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

job\u00a0description We\u00a0offer\u00a0far off\u00a0paintings\u00a0possibilities\u00a0(AK, AR, AZ, CO, FL,\u00a0hello, IA,\u00a0identification, IL, KS,\u00a0l. a., MD, MN, MO, MT, NE, NV, NM, NC, ND,\u00a0ok, […]<\/p>\n","protected":false},"author":1,"featured_media":105,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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